Education Support Officer

TAFE NSW Life-Changing Careers

That’s why we offer world-class training and education that delivers the skills needed for the jobs of today and tomorrow.

Life-changing impact starts with an incredible team that sees their career as an opportunity to transform someone’s world. Whether that’s inspiring students, supporting each other, or helping our communities and industries flourish. 

We live by TAFE NSW values: Customer Focus, Integrity, Collaboration, and Excellence. They define who we are, how we work, and inspire our performance.   

At TAFE NSW, you will discover a diverse, dynamic, and collaborative environment, where you can innovate, create value, and do meaningful work.

We provide you with tools, ongoing training and professional development, health and wellbeing programs, and flexible working options.

We are seeking Education Support Officers on a casual basis to play a vital role in creating a welcoming and supportive environment for TAFE NSW students across all courses at Warren campus and Boggabilla campus.

This role focuses on general education support rather than a single subject area, ensuring every student feels valued and equipped for success. You will greet and assist students onsite, participate in orientation activities, and provide ongoing education support and pastoral care throughout their learning journey. Your responsibilities include helping students navigate technology, access resources, and progress in their studies, all while fostering an inclusive and encouraging atmosphere. This is a hands-on, campus-based role that cannot be performed remotely, and is central to ensuring local students have the tools and confidence to achieve their goals.

You are approachable, adaptable and people-focused, with strong communication skills and a genuine commitment to helping students succeed. You build positive relationships with people from diverse backgrounds, provide excellent customer service, and confidently support students to use technology, including Microsoft Office and other digital tools. Comfortable working in a dynamic environment, you can respond to changing student needs, remain calm under pressure, and use initiative and problem-solving skills to help learners overcome challenges and stay on track.

To be successful in this role, you will hold a Certificate III qualification or higher in any discipline, reflecting your experience as an adult learner. Your patience, flexibility and ability to motivate and encourage others will make you a valued member of the TAFE NSW team.

To find out more about the role, click to view the Role Description.

TAFE NSW is committed to building a culturally safe and inclusive workplace that reflects the diversity of the communities we serve. We welcome applications from all backgrounds and encourage you to apply. If you require adjustments during the recruitment process, please contact our Talent Acquisition Advisor listed below.

• Your current resume.  Note: A cover letter is NOT required and will not be considered
• Copies of your qualifications, where applicable (upload as one PDF file). Certified copies preferred; these will be required if successful for the role
• Demonstrate you meet each of the selection criteria from the Role Description by answering the pre-screening questions when prompted in the application form

General recruitment and adjustment enquiries: contact Kate Pickett, Talent Acquisition Advisor, via email: kate.pickett@tafensw.edu.au

Role-specific enquiries: contact Melanie Pennell, Education Support Specialist via email: melanie.pennell@tafensw.edu.au 

For support with preparing your application and understanding the recruitment process, visit our Application Process page, and explore the helpful resources available through I Work for NSW.

This is a child-related position. Successful candidates must hold a valid NSW Working with Children Check (WWCC) prior to commencing. TAFE NSW will also conduct an Australian National Criminal Record Check on the preferred applicant as part of the pre‑employment process.

To be eligible for a position at TAFE NSW, you must be an Australian citizen, a permanent resident of Australia, or a New Zealand citizen with a current New Zealand passport.

A suitability list, valid for 18 months, may be created for this position, and position(s) of the same classification that subsequently becomes vacant, may be filled via this recruitment.

Considering a move to Regional NSW? The Welcome Experience is a free service offering personalised support to help you settle in, connecting you with local communities, essential services, and lifestyle opportunities.

Advertised: 11 Nov 2026 AUS Eastern Daylight Time
Applications close: 25 Nov 2026 AUS Eastern Daylight Time

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