Market Operations Director

TailorCare is transforming the experience of specialty care. Our comprehensive care program takes a profoundly personal, evidence-based approach to improving patient outcomes for joint, back, and muscle conditions. By carefully assessing patients' symptoms, health histories, preferences, and goals with predictive data and the latest evidence-based guidelines, we help patients choose and navigate the most effective treatment pathway for them every step of the way.

TailorCare values the experiences and perspectives of individuals from all backgrounds. We are a highly collaborative, curious, and determined team passionate about scaling a high-growth start-up to improve the lives of those in pain. TailorCare is a remote-first company with our corporate office located in Nashville. 

The Market Operations Director will play a critical role in managing and optimizing processes to drive customer engagement, satisfaction, and revenue growth.  There will be a strong focus on leveraging data to improve the customer experience and overall market performance.  Serving as an important point-of-contact for our market customers and partners, you will ensure the successful launch, and ongoing management of partnerships by working across teams internally to deliver our customers what they need.

• Cross-functional collaboration: Partner with Growth, Clinical Operations, Data and Analytics, and Finance to support the implementation and growth of new market relationships.  Contribute insights from customer interactions to enhance product development, engagement and marketing efforts.

• 10+ years of experience in healthcare operations, health plan, or related spaces
• Previous roles in account management, market operations, management consulting, or other partner services working with payer, provider, value-based care, or digital health settings
• Willingness to travel (approximately less than 25%) for key partner meetings and occasional in-person internal meetings
• Flexibility to work extended hours as necessary to achieve business goals
• Bachelor’s degree required; relevant field preferred
• US work authorization

• Ability to communicate effectively with both internal and external stakeholders, with key areas including verbally leading meetings and creating clear and impactful written materials
• Ability to collect, analyze, and interpret data to identify trends and guide informed decisions
• Ability to lead and influence across teams, setting clear expectations, and driving market performance
• A strong focus on customer needs and satisfaction, and cultivating long-term relationships
• Exceptional organizational skills, managing multiple projects across various subject areas while ensuring milestones are met

• Meaningful Work: We are dedicated to our mission and deeply value our patients and each other. Each day offers the opportunity to make a positive impact.
• Work Environment: We operate as a remote-first company with options for a hybrid work model in Nashville.
• Time Off: Our generous paid time off (PTO) and holiday plans ensure you have ample time to rest and recharge.
• Family First: We offer paid parental leave and support a healthy work-life balance, encouraging flexibility and autonomy. We love talking about our family and pets! 
• Comprehensive Benefits: From Day 1, employees enjoy medical, dental, vision, life, and disability insurance, wellness resources and an employer HSA contribution.
• Fair Compensation: We are committed to equitable pay for all team members and support your future goals with a 401k plan that includes employer matching.
• Community: We foster an inclusive environment where you can rely on your teammates, share honest feedback, and feel comfortable being your authentic self at work each day. 

TailorCare seeks to recruit and retain staff from diverse backgrounds and encourages qualified candidates to apply. TailorCare is an equal opportunity employer and does not discriminate on the basis of age, sex, gender identity/expression, sexual orientation, color, race, creed, national origin, ancestry, religion, marital status, political belief, physical or mental disability, pregnancy, military, or veteran status.