Manager, International Benefits Operations

Headquartered in New York City, Take-Two Interactive Software, Inc. is a leading developer, publisher, and marketer of interactive entertainment for consumers around the globe. We develop and publish products principally through Rockstar Games, 2K, and Zynga. Our products are designed for console gaming systems, PC, and mobile, including smartphones and tablets. We deliver our products through physical retail, digital download, online platforms, and cloud streaming services. The Company’s common stock is publicly traded on NASDAQ under the symbol TTWO. For more corporate and product information please visit our website at http://www.take2games.com.

While our offices (physical and virtual) are casual and inviting, we are deeply committed to our core tenets of creativity, innovation and efficiency, and individual and team development opportunities. Our industry and business are continually evolving and fast-paced, providing numerous opportunities to learn and hone your skills. We work hard, but we also like to have fun, and believe that we provide a great place to come to work each day to pursue your passions.

The Manager, International Benefits Operations role is an exciting opportunity to join a highly successful, forward-thinking team where you will be responsible for tactical management of country-specific benefits operations in all countries outside North America as well as our global programs.  The role manages a team that has a focus on efficiency requiring strong internal and external stakeholder management with areas such as benefit plan vendors, brokers, Payroll, HR Technology, Finance and Project Management as well as local HR teams.  This role also supports preparation of non-North American country-specific and global benefits program communications, with our in-house communications team, and is responsible for delivering a positive user experience.

This role reports into the Director, International Benefits and is based in our London office where we work on a hybrid model of four days in-office and one day working from home. 

• Oversee the management of all aspects of benefits operations for International harmonised countries (UK, Spain, India, Ireland, and Turkey) including maintenance of benefits plans, reporting and integrations for plans in Workday
• As needed, manage the international benefits operations team to carry out operational work to support the benefits team
• Support the management of all other benefit plans outside of North America:
  • Understand end-to-end benefits processes managed by local HR teams, and identify opportunities to improve efficiency
  • Manage vendor and broker relationships, serving as a point of escalation to resolve operational issue escalations as well as managing ongoing activities
  • Support the renewal process by providing data such as census, cost, utilization, as well as feedback on vendor service
  • Support internal teams by managing RFP processes from an operational perspective during searches for new vendors
  • When new programs/vendors, routine renewals and/or changes to processes or systems occur, review configurations, file integration set-ups and other related updates, and undertake necessary testing
  • Ensure compliance with all local regulations, payroll and government data submissions, as well as internal data security protocols
• Manage global program operations e.g., Fitness reimbursement, EAP, family building, business and assignee medical.
• Responsible for operational aspects of all non-North American country-specific and global benefit program projects including:
  • Own the relationship with Project Management, use of RACI charts and creation of project plans
  • Ensure stakeholders are aware of what is going on and what their roles are
  • Manage testing processes including writing scenarios, resolving issues and obtaining sign-off
  • Collaborate with key stakeholders to resolve operational issues
• Support with the preparation, and provide operational input for, non-North American country-specific and global benefit program communications
• Manage operational support in the event of any acquisitions
• Manage Benefits Operations team of 3

• Bachelor’s degree and minimum of 4 years’ international benefits operations experience.
• Knowledge of plan structures and familiarity with typical benefits offerings across all territories.
• Understanding of all applicable statutory regulations, filings and compliance obligations related to employee benefit programs.
• Exceptional high-touch customer service and follow-up skills.
• Understanding of, and sensitivity to, cultural and regional differences.
• Deep understanding of benefits plan configurations, integrations and reporting functionality in Workday.
• Strong analytical, problem-solving, interpersonal and vendor management skills.
• Excellent written, verbal, influencing and presentation skills.
• Must be detail-oriented and take ownership of keeping track of and closing out open items.
• Proficiency with Word, Excel, PowerPoint and Google Suite.
• Proven ability to work collaboratively and effectively in a team environment, under pressure, with remote stakeholders in different time zones.
• Capable of effective planning and priority setting.
• Ability to manage several complex projects simultaneously while working under pressure to meet deadlines. Project management experience is required.
• Strong track record of identifying and implementing process improvement.