Online Fashion Assistant - FTC

• are decisive
• are continuously learning & improving
• think big
• are proactive
• obsess about the customer and the customer experience
• are accountable
• collaborate
• are trustworthy, approachable and open minded
• simplify processes and solve complexity
• diverse and inclusive

• →Provide exceptional customer service by promptly and professionally addressing inquiries through phone, email, live chat, or support software
• →Resolve customer issues and fulfill queries beyond their expectations
• →Efficiently process exchanges and returns, ensuring timely operations
• →Maintain professionalism and manage customer expectations with courtesy
• →Collect customer information thoroughly and efficiently, fulfill needs, educate to prevent future issues, and document interactions meticulously
• →Collaborate with the team to reduce the response time for customer queries

• Excellent command of English, both verbal and written
• Proficient in typing, phone handling, and computer navigation
• Logical problem-solving approach and capacity to make sound judgments
• High accountability, integrity, and ownership of responsibilities
• Team-oriented with a keen awareness of your impact on others
• Ability to thrive in a fast-paced and high-pressure environment, delivering high-quality results quickly
• Competitive spirit with a strong drive for innovation and achievement
• Tech-savvy with outstanding computer skills
• Inquisitive and eager to learn, constantly challenging the status quo
• Deep commitment to customer service excellence
• Emotional resilience, comfortable with ambiguity and adaptable to change

• National Senior Certificate
• Minimum of 6 -12 months customer service experience is preferred
• Willingness to work a flexible schedule and occasional overtime when needed

Superbalist is an Equal Opportunity Employer. Applicants from the previously disadvantaged groups and people with disabilities will be given preference.