Order Fulfilment Manager

South Africa·Cape Townmid

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Requirements Summary

Purpose-driven impact: Transform lives t

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Takealot Fulfilment Solutions (TFS), a division of Takealot Online (RF) (Pty) Ltd, is looking for a highly talented Order Fulfilment Manager to join our team in Cape Town

Revolutionising e-commerce logistics in South Africa with cutting-edge technology and operational excellence. We deliver 30+ million orders annually, empowering businesses and driving economic growth.

Innovative, ambitious individuals ready to shape the future of e-commerce logistics. At TFS, "Uniquely You" meets "Powerfully Us", where your individuality strengthens our collective mission.

At TFS, your growth is our growth. You'll be joining a team powered by Takealot Group's core values.

This position reports: Head of Order Fulfilment

Responsibilities

~2 min read

→Manage deliveries from dispatch to customer and back across Mr D franchises and contracted couriers (inbound and outbound):
- →Last Mile deliveries to customers
- →Time in status exception management
- →Claims
- →Queries and Complaints
→Constantly review existing processes to ensure that they are streamlined and scalable
→Establish daily, weekly and monthly performance measures
→Identify continues improvement initiatives that will drive improved performance results
→Manage team upwards of 20 people
→Assembling and analysing daily data in order to manage the experience to the customer
→Researching how solutions are being implemented locally and internationally
→Using online tools and resources as well as identifying and engaging other information sources
→Facilitate system integration with couriers and manage call back compliance of couriers
→Manage and measure all operations in terms of:
- →Quality – Drive overall In Full
- →Delivery – Drive overall delivery on promise to 98%
- →Cost – Drive down cost of delivery
→Manage volume flow through contracted branches
→Manage team 7 days a week
→Work closely with Call Centre and Dispatch to ensure smooth handovers and clear communication with customers
→Manage all complaints and report on them
→Exception reporting
→Claims Process Management
- →Preparing reports, monitoring and analyzing claims data to identify trends, patterns and opportunities for improvement
- →Developing and implementing policies, procedures and workflows to streamline claims processing and improve efficiency

Excellent influencing, persuading, negotiating
Takealot operational evangelist, understand clearly the Takealot courier business and provide input operationally, tactically and strategically on all operational facets
Strong problem evaluation and solution
Good leadership and team development
Excellent people management skills
Critical impact contract and commercial negotiation experience at executive level
Logistics supply chain design and development expertise/tools and techniques
Ability to interpret complex operational environment and implement leading edge, high performance management methodologies
Ability to interview and interact professionally with internal and external people

Requirements

~1 min read

Degree in Logistics/Operations Management/ Supply Chain Management / Engineering or Business/Commerce
7-10 Year Experience in Supply Chain/Logistics
Minimum 3 years’ experience in management role in operations
Sound operational background in dealing with branch / franchise network
Experience of managing customers at a senior level
Succession planning and development of key managers
Change management experience

What We Offer

~1 min read

A culture that celebrates individual uniqueness while championing the strength of togetherness. Be part of creating sustainable, scalable solutions that make a difference across South Africa's e-commerce landscape.

Takealot Fulfilment Solutions (TFS) is an Equal Opportunity Employer. Applicants from previously disadvantaged groups and people with disabilities will be given preference.