Customer Service Team Lead

• Assist with the onboarding of new hires within the CS department.
• Administer ongoing training to ensure that the team's system knowledge is comprehensive and up to date.
• Fields questions, comments and concerns from CSRs to increase knowledge and maintain performance within the department.
• Scheduling and hosting one and one monthly check- ins with CSRs to assist with career path development and preserve an ongoing rapport with their direct reports.
• Oversees reach out assignments, providing training materials, Phone line support during high volume, and communicating with other departments to ensure that clients are requests are being met in a timely manner. 

• 1 year of advanced system knowledge within the TalentReef software
• 1+ year of MS Office experience
• Previous leadership experience a plus
• Highly organized and ability to work in a fast-paced environment
• Flexible attitude that can adapt to new situations 
• Excellent communication skills
• Ability to multi-task 
• Capacity to ingest, analyze and process new information to respond 

The Company: At TalentReef, we deliver the leading HR software and customer service expertise in partnership with the service industry. Your contributions both big and small will be valued, recognized, and rewarded at every step along our exciting journey. Our team is passionate about growth, innovation, and collaboration. We are constantly striving to improve and better ourselves so that we can better support our customers.

TalentReef is proud to be an EEOE, M/F/D/V, and we are committed to diversity both in practice and spirit at the corporate level