HR Team Lead - Dec 2025 (Internal Use)

Job Descriptions:

• Oversee a team of officers in HR Business Process Outsourcing which includes end-to-end recruitment, scholarship, and internship management, leave and benefits administration, training administration, events management, as well as, data entry, reporting and analytics.

• Ensure the smooth running of operations in accordance to prescribed policy, standing operating procedures and customers’ expectations. • Verify and/or approve the deliverables of the team in accordance with standard operating procedures.

• Coach and provide on-the-job-training to the team.

• Work closely with HR Manager/Director to oversee the staff training and development, performance review and staff welfare of the team.

• Responsible for meeting KPIs

• Engage with stakeholders and attend meetings/discussions with customers on working level.

• Address customer issues promptly.

• Identify areas of improvement and propose corrective actions to Branch Head/Director.

• Adhere to high ethical standards and comply with all regulations/applicable laws.

Job Requirements

• Degree/Diploma in Human Resources, or relevant discipline.

• At least 3 years of experience in HR or related field including supervisory experience. • Experience in shared services is an added advantage.

• Past working experience in government ministries and statutory boards is preferred.

• Experience using Workday is an advantage.

• Tech-savvy with good proficiency in Microsoft Office.

• Strong aptitude to learn and pick up new skills, highly adaptable.

• High level of initiative and mindset of continuous improvement.

• Meticulous, detail-oriented, and organised.

• Independent, resourceful, team player, results driven, and customer focused.

• Good interpersonal and communication skills.