Bilingual (French/English) Patient Support Representative – Remote Canada

Canada·Québecmid

OtherSupport Representative

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Quick Summary

Key Responsibilities

Handle inquiries via phone, email, fax, or online Manage patient and clinic orders, documentation, and data entry Escalate complex issues appropriately Expedite urgent orders and resolve shipment,

Requirements Summary

Required: Fluency in Canadian French & English both (C2) Located in Canada for compliance High school diploma 4–6 years in customer service, supply chain, or call center Strong communication,

Technical Tools

OtherSupport Representative

Serve as the first point of contact for patients, clinics, and medical professionals. Manage inquiries, orders, medical deliveries, and logistics. Requires strong medical terminology knowledge, attention to detail, and ability to process complex information. Candidates must have strong technical skills (Microsoft Office, CRM like JDE) and troubleshoot independently.

Responsibilities

~1 min read

→Handle inquiries via phone, email, fax, or online
→Manage patient and clinic orders, documentation, and data entry
→Escalate complex issues appropriately
→Expedite urgent orders and resolve shipment, return, or credit issues
→Process credits/returns, set up new patients, maintain records
→Recover medical equipment from patients exiting programs
→Participate in training and team meetings

Requirements

~1 min read

Reliable wired broadband internet connection
Processor (64-bit):
Intel Core i5 (10th Generation or newer)
AMD Ryzen 5 4000 Series or newer
Apple Silicon M1, M2, M3, M4 or newer
Memory (RAM): Minimum 16 GB
Operating System: Windows 11 or macOS 26
Computer age: Maximum 5 years old
USB headset required

Fluency in Canadian French & English both (C2)
Located in Canada for compliance
High school diploma
4–6 years in customer service, supply chain, or call center
Strong communication, multitasking, and organizational skills
Experience with sensitive information and metrics-driven environments
Microsoft Office & CRM proficiency, independent problem-solving

Nice to Have

~1 min read

Bachelors in Life/Health Sciences or related
Experience in medical logistics, home health, billing, clinical support
Remote work experience

Operating Hours: 8:00 AM – 6:00 PM Eastern Time, Monday to Friday (covering East, Central, and West regions).

Weekly Hours: Minimum 20–30 hours per week, with the flexibility to work additional hours, up to 40 hours per week.
Shift Format: Split shifts throughout the day.

Training Duration: 5–6 weeks (starting August 17, 2026 – tentative).
8 Hours/Day – Monday to Friday.
Expected Training Hours: 9:00 AM – 5:00 PM EST.
Training is paid.