Conversational AI Specialist - US market

Talkie builds AI Agents for healthcare. Our technology handles patient-clinic communication end-to-end — across voice, web chat, and SMS — so that patients get access to care 24/7 and busy practices never miss a conversation.

Every month our AI Agents engage in over half a million conversations with real patients across US and Poland — over voice, web chat, and SMS. Our technology is trusted by primary and acute care, specialty practices, as well as private and public hospitals.

We’re looking for a Conversational AI Specialist for our US product — someone who will own the quality and intelligence of our AI Agents from prompt to production. This is a role at the intersection of language, technology, and healthcare, where your work directly impacts hundreds of thousands of real patient conversations every month.

As a Conversational AI Specialist, you will:

• Design, write, and continuously optimise prompts that power our AI Agents — making them natural, accurate, and reliable.

• Analyse real patient–agent conversations end-to-end, identifying failure patterns, edge cases, and opportunities to improve agent behaviour.

• Propose and implement technical solutions around function calling, tool use, context caching, and other LLM capabilities that make our agents smarter.

• Build and run evaluation frameworks to test agent performance before and after changes — because every conversation is with a real patient and there is zero margin for error.

• Create clear, structured documentation and customisation instructions so that agents can be tailored to each client’s specific workflows and needs.

• Stay on top of the rapidly evolving LLM landscape — new models, techniques, and conventions — and bring the best ideas back to the team.

• Work closely with the Product Manager (US market), engineering, and client teams to ensure agent quality across all deployments.

• Shape the experience that hundreds of thousands of patients have when they reach out to their doctor — across every channel — and make it better every single day.

• Push the boundaries of what LLM-powered AI agents can do in a highly regulated, real-world, multi-channel environment.

• Build evaluation and quality systems for conversational AI that don’t exist yet — you’ll be creating the playbook.

• Have a direct, measurable impact on patient access to healthcare in both the US.