IT Helpdesk - Intern

We are looking for a motivated IT Helpdesk Intern to support our IT department. You will help users with technical issues, assist in troubleshooting hardware and software problems, and maintain IT systems. This is a great opportunity to gain practical IT experience.

• →User Support: Help users with hardware, software, and network issues.
• →Troubleshooting: Identify and fix problems with computers, printers, and other devices.
• →Ticketing: Log and track issues in the helpdesk system, ensuring timely resolution.
• →Software Installation: Assist with installing and updating software on user devices.
• →Hardware Setup: Set up and configure new computers and peripherals.
• →Documentation: Update technical documents and user guides.
• →System Maintenance: Help with routine tasks like software updates and backups.
• →Asset Management: Assist in tracking and managing IT equipment.

• Education: Currently studying or recently graduated in IT, Computer Science, or a related field.
• Technical Skills: Basic knowledge of computer hardware, software, and networking.
• Problem-Solving: Good at analyzing and fixing issues.
• Communication: Clear verbal and written communication skills.
• Customer Service: Friendly and helpful attitude.
• Team Player: Able to work well alone and with a team.
• Attention to Detail: Careful and accurate in your work.

• Experience: Previous helpdesk or tech support experience is a plus.
• Certifications: CompTIA A+, Microsoft Certified Professional, or similar.
• Technical Proficiency: Familiarity with Windows, MacOS, and Microsoft Office.