Program Specialist III

What we want

We are seeking a detail-oriented Program Specialist III to support program coordination, customer service, and undergraduate admissions operations. This position examines academic records to determine admission eligibility, processes applicant documents, coordinates admissions-related communications and services, and assists with operational initiatives to support program goals. The ideal candidate will possess strong communication, organizational, analytical, and customer service skills, with the ability to manage multiple priorities, work collaboratively, and contribute to a fast-paced admissions environment.

What you need to know

Salary: $45,000.00 - $48,000.00 (Compensation will be commensurate to selected hire's experience) 

Cover Letter & Resume: A cover letter and resume are strongly recommended

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• Four years of related experience.

• Experience administering or coordinating standardized, certification, licensure, or academic testing programs.
• Experience supervising or training student employees or support staff.
• Experience interpreting and enforcing testing policies, procedures, and security protocols.
• Experience providing customer service in a higher education, testing, or student services environment.
• Experience handling confidential records and maintaining compliance with security requirements.
• Experience using computerized scheduling, registration, and record-management systems.

• Ability to multitask and work cooperatively with others.
• Knowledge of word processing and spreadsheet applications.
• Excellent verbal and written communication skills.
• Strong interpersonal, organizational, and customer service skills.
• Maintains attention to detail and utilizes sound judgment.

Responsibilities  

• Plans, develops, implements, coordinates, and monitors programs and services to facilitate program goals.
• Monitors incoming service requests and triages/escalates to appropriate staff/team.
• Coordinates specialized program communications and marketing materials.
• Reviews reports as needed

• Oversees the work of assigned program staff.
• Manages student technicians as needed.

• Examines and evaluates academic transcripts and supporting credentials to determine undergraduate admission eligibility.
• Interprets and applies admission policies and requirements when reviewing applicant records.
• Processes applicant documents and maintains accurate records within university systems.
• Communicates with prospective students, parents, and academic departments regarding admission requirements and application processing.
• Assists with undergraduate admissions operations, special projects, and related administrative functions.
• Ensures compliance with university, state, and federal regulations governing student records and admissions processes.

• Interprets policies, rules, and regulations, and ensures they are followed.
• Recommends program guidelines, procedures, policies, rules, and regulations.

• Shares messaging with appropriate team members and reviews for accuracy.
• Confers with staff on program issues and recommends solutions.

• Participates in workshops, conferences, and research to enhance job skills.
• Supports a personal professional development plan to sustain and evolve proficiency in digital learning environment practices.

• Conducts evaluations of digital learning environment operations.
• Attends meetings and conferences to share progress on program activities as needed.

Who we are

The Office of Admissions handles freshman, transfer, graduate, international, and other applicant types who wish to apply to Texas A&M University. The office is also responsible for recruiting and enrollment of an academically prepared student body of all backgrounds that is geographically and economically varied. In addition, Admissions also offers several opportunities for prospective students and their families to visit campus throughout the year to learn about the rich traditions and culture of Texas A&M University. To learn more about us, please visit our website. https://admissions.tamu.edu/

Why Texas A&M University?

We are a prestigious university with strong traditions, Core Values, and a community of caring and collaboration. Amenities associated with a major university, such as sporting and cultural events, state-of-the-art recreation facilities, the Bush Library and Museum, and much more await you.  Experience all that a big city has to offer but with a reasonable cost-of-living and no long commutes.   

• Health, dental, vision, life and long-term disability insurance with Texas A&M contributing to employee health and basic life premiums  
• 12-15 days of annual paid holidays   
• Eight hours of paid sick leave and at least eight hours of paid vacation each month  
• Automatic enrollment in the Teacher Retirement System of Texas   
• Health and Wellness: Free exercise programs and release time  
• Professional Development: All employees have access to free LinkedIn Learning training and webinars 
• Employee Tuition Assistance and Educational Release time  for completing a degree while a Texas A&M employee  

For additional information on benefits Click here

Our Commitment

Texas A&M University is committed to enriching the learning and working environment by promoting a culture that respects all perspectives, talents & lived experiences.  Embracing varying opinions and perspectives strengthens our core values which are: Respect, Excellence, Leadership, Loyalty, Integrity, and Selfless Service.  

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/Veterans/Disability Employer.