Customer Service Representative (Legal Assistant/Paralegal) - Grab tech Solution

Our client Grab tech Solution is looking for Customer Service Representative in Lahore.

Job Description:
As a Legal Assistant specializing in liability claims, you will support our attorneys in managing pre-litigation cases from start to finish. You will handle client communications, insurance coordination, and document preparation, ensuring cases progress smoothly and efficiently.

What You'll Do

• Claims & Case Management: File and track liability claims, maintain case records in our CRM (Neos), and monitor deadlines.
• Client Communication: Serve as a primary point of contact for clients, keeping them updated on case status and required documents.
• Insurance Coordination: Obtain declarations pages, adjuster details, rental agreements, reimbursement receipts, and other key information from insurance carriers.
  
• Documentation & Correspondence: Draft and send letters of representation, demand letters, Letters of Protection, drop letters, and other legal correspondence.
• Medical & Repair Coordination: Request medical bills, records, and reports from providers and coordinate clients' preferred body shops and rental services.
• Case File Maintenance: Track vehicle locations, police reports, and supporting evidence to keep files comprehensive and accurate.
• Administrative Support: Assist attorneys with case preparation, organize evidence, and support negotiations with insurance carriers.
• Software Proficiency: Use CRM (Neos) for case tracking, document storage, and reporting.

Requirements:-

• Strong organizational and multitasking skills to manage a high-volume caseload
  
• Excellent written and verbal communication for client and insurer liaison
• Familiarity with liability claims processes and insurance industry practices
• Proficiency with legal and CRM software (Neos, Microsoft Office)
• Attention to detail and ability to meet strict deadlines