Client Success Strategist

As we enter our next phase of growth, Tarro is looking for a Client Success Manager to join the team! As a Client Success Manager (CSM), you will take on a strategist mindset to work with our restaurant clients to grow and optimize their businesses leveraging Tarro technology.

You are responsible for building and maintaining strong relationships with portfolio restaurant clients to ensure high levels of client satisfaction with retention and growth top of mind. You will work closely with our clients alongside Sales, Services, and Product Management teams to provide the most seamless post-sales experience and be an advocate internally for the clients.

• You will build and maintain strong relationships with assigned clients.

• You will take a client-oriented relationship management approach to drive product adoption, client satisfaction, and overall client health.

• You will take ownership of accounts - manage their onboarding and serve as the main point of contact between clients and the rest of the Tarro team.

• You will strategize with clients to connect their business goals and challenges with Tarro’s products and services (for upsell and cross-sell).

• You will stay in touch with clients to ensure that they're realizing the full potential of Tarro’s products and services.

• You will ensure critical issues are well-documented and properly escalated in an expeditious manner for resolution.

• You will serve as the voice of the client, evaluate and provide customer recommendations to internal teams for product/service improvements.

• You will develop and share best practices with team members to enhance the quality, effectiveness, and efficiency of our overall client support.

• You are native fluent in Mandarin Chinese and professionally fluent in English, enabling you to effectively support Mandarin-speaking clients in an international environment.

• You hold a Bachelor’s degree or higher, demonstrating your commitment to education and critical thinking.

• You bring strong project management skills, capable of navigating and prioritizing a dynamic portfolio of clients.

• You are a creative problem-solver with a keen eye for detail, ensuring nothing falls through the cracks.

• You have excellent written and verbal communication skills, able to clearly convey ideas and build rapport with stakeholders.

• You operate with a high sense of ownership and urgency, taking initiative and driving tasks forward independently.

• You have entrepreneurial or startup experience, and understand how to thrive in fast-paced, constantly evolving environments.

• You’ve worked in a restaurant, giving you first-hand insight into the industry and empathy for our customers.

• You have 2–3 years of experience in customer success or similar client-facing roles, especially within a high-growth B2B environment.

• You are analytical, data-driven, and enjoy uncovering insights that drive better decisions.

• You bring a “roll up your sleeves” mentality, comfortable working in a fast-paced, collaborative, and often ambiguous environment, frequently stepping outside your defined role to get things done.

If you do not meet all the requirements listed above which candidates rarely do, don't worry. We still encourage you to apply!

Tarro is committed to hiring the best team to empower small businesses to thrive. We believe that a diverse workforce is paramount to our success. We welcome talent from all backgrounds - including but not limited to - race, sexual orientation, gender identity, age, nationality, religion, veteran status, political affiliation, and disability.