Front Desk – Rooms Controller/Billing Specialist

Why Join Us

At Miraval, we embrace individuality, forge authentic connections, and offer creative opportunities. We live what we teach and provide tangible examples of how the power of mindfulness can profoundly transform people’s lives.

Our culture is rooted in the notion of balance. A balanced center grounds us. Its harmony inspires us. Balance is more than not falling, or obtaining equal parts of something. It is a process that is organic, evolving, and perpetually moving toward equilibrium.

Your passion, your life, your work – in balance.

Rooms Controller is responsible for providing support to Guest Relations team while working with leaders to maintain and control room inventory; ensuring rooms are blocked in a timely fashion to meet the needs and requests of individual guests and small/large groups, along with hotel departments. i.e Sales, Reservations, Engineering, Housekeeping, and Security.

This position will also assist with reviewing packages prior to arrival, ensuring billing is set up correctly to ensure smooth guest experience. Other duties include reviewing billing, processing forms of payment, answering phone calls to Guest Relations, and responding to guest inquiries.

You will serve administratively as a strong backbone to the Miraval Guest Relations team.  If you have worked at other hotels as a front desk clerk or host, and you have an interest in a development opportunity, we'd love to hear from you!

View our Virtual Reality Experience to spend a ‘day in the life’ of a hospitality professional at a full-service hotel.

• Hotel Front Desk experience is required; experience with Opera PMS is a plus.
• A true desire to work as part of a team to satisfy the needs of others in a fast paced environment.
• Refined verbal and written communication skills, with excellent telephone etiquette.
• Strong attention to detail, and excellent organizational skills. 
• Ability to sit for an extended period of time; periodically for standing and walking.  

·      Able to work a flexible schedule, including weekends and holidays.