Assistant Manager - B2B Collections (Alabang) | Onsite

Philippines·MuntinlupaFull-timemid

OtherAssistant Manager

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Quick Summary

Key Responsibilities

Team Leadership: Inspire and guide collection specialists and SMEs to consistently meet and exceed SLAs and KPIs. Portfolio Management: Keep a close eye on AR reports, DSO,

Technical Tools

OtherAssistant Manager

Requirements

~1 min read

At least 2 years in college (no back subjects)
2 years in BPO Business to Business Collections for Lease/ Loan Accounts

Responsibilities

~1 min read

→Team Leadership: Inspire and guide collection specialists and SMEs to consistently meet and exceed SLAs and KPIs.
→Portfolio Management: Keep a close eye on AR reports, DSO, and collection efficiency to spot payment patterns and potential risks early.
→Dispute Resolution: Collaborate seamlessly with Sales, Billing, and Legal teams to swiftly resolve billing disputes and recover uncollected payments.
→Client Engagement: Build strong relationships by negotiating payment plans and securing collections with key high-level clients.
→Process Optimization: Drive improvements in the credit-to-cash cycle by identifying obstacles and leveraging automation for greater efficiency.