Call Center Agent - Cebu City

We are looking for Call Center Agents to join a fast growing account in Cebu. You will be responsible for delivering exceptional service to valued clients through effective communication, problem-solving skills, and customer profiling.

• →Respond promptly and professionally to customer inquiries via phone, email, and chat
• →Resolve customer issues and complaints with a focus on first-call resolution
• →Maintain accurate and comprehensive records of customer interactions
• →Collaborate with team members to improve customer service processes
• →Provide product and service information to assist customers with their needs
• →Proactively identify opportunities to enhance the customer experience
• →Meet or exceed individual and team performance targets

• At least Senior High School Graduate or completed 2nd year in College
• Must have at least 6 months of solid BPO Experience
• Must be conversant in both spoken and written English
• Amenable to work fully on-site in Cebu City
• Amenable to work on shifting schedule
• Can start ASAP

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