Data Protection Officer

Philippines·Pasig CityFull-timemid

Legal & ComplianceData Protection Officer

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Requirements Summary

Bachelor’s degree in business, Law, Finance, Informa

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Legal & ComplianceData Protection Officer

~1 min read

Bachelor’s degree in business, Law, Finance, Information Security, or a related field.
2 to 5+ years of experience in risk management, compliance, audit, or quality within a BPO organization.
Knowledge of BPO operations, client SLA compliance, and process workflows.
Strong understanding of:

Strong analytical, documentation, and problem-solving skills.
Excellent communication skills for both internal coordination and client interactions.
Ability to work with cross-functional teams in a fast-paced BPO environment.

~1 min read

Conduct regular assessments of operational, financial, data security, and business continuity risks in BPO operations.
Support the development and maintenance of the Enterprise Risk Management (ERM) framework.
Perform process risk reviews, incident root-cause analysis, and control effectiveness testing.
Manage risk registers and support the implementation of mitigation plans.
Coordinate with operations teams to identify risks in workflows, SLAs, and new client implementations.

Ensure compliance with client-specific requirements, data privacy agreements, and industry regulations such as:

Work closely with the Information Security team to enforce security policies and procedures.
Participate in data privacy impact assessments (DPIA) and breach incident investigations.
Ensure compliance with data handling, access control, and confidentiality guidelines.

Prepare compliance and risk reports for leadership, clients, and external auditors.
Assist in internal and external audit preparation, documentation, and corrective action tracking.
Participate in client due diligence, compliance calls, and contract reviews.

Conduct compliance and risk training for employees, supervisors, and new hires.
Support awareness programs on data privacy, information security, fraud prevention, and ethical conduct.
Promote a culture of risk awareness and compliance across teams.