Life Insurance Customer Service Representative - Cebu

Philippines·Cebu CityFull-timemid

Customer Support SpecialistCustomer

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Quick Summary

Requirements Summary

18,500 + 5675 allowances Benefits Salary Package: 18,500 + 5675 allowances

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Customer Support SpecialistCustomer

We are looking for CSRs to join a fast growing account in Cebu. You will be responsible for delivering exceptional service to valued clients through effective communication, problem-solving skills, and customer profiling.

Responsibilities

~1 min read

→Respond promptly and professionally to customer inquiries via phone, email, and chat
→Resolve customer issues and complaints with a focus on first-call resolution
→Maintain accurate and comprehensive records of customer interactions
→Collaborate with team members to improve customer service processes
→Provide product and service information to assist customers with their needs
→Proactively identify opportunities to enhance the customer experience
→Meet or exceed individual and team performance targets

Requirements

~1 min read

Completed High School (Old Curriculum) with at 4 years BPO experience OR
Completed at least 1st year in college with 3 years BPO experience OR
Completed at least 2nd year in college or Senior High School with 2 years BPO experience OR
Completed at least 3rd year in college with at least 1 year BPO experience
Amenable to work on Graveyard shift and shifting schedule
Willing to work fully onsite
Salary Package: 18,500 + 5675 allowances