Medical Records Retriever (Healthcare BPO experience) - Davao

We are looking for Medical Records Retriever to join a fast growing healthcare account in Davao City. You will be responsible for delivering exceptional service to valued clients through effective communication, problem-solving skills, and customer profiling.

• →Request and retrieve intake records from ambulance services and hospitals
• →Retrieve prior medical records relevant to the case
• →Track request status and perform timely follow-ups
• →Communicate with healthcare providers to resolve delays
• →Maintain organized, chronological record files
• →Ensure compliance with HIPAA and documentation standards

• At least HS Graduate old curriculum
• 1 year of healthcare experience is required
• Medical retrieval experience is preferred
• Outbound call experience is preferred
• Graveyard shift and shifting schedule (US Account)
• Must be willing to work onsite in Davao
• Strong understanding of medical terminology
• Experience requesting and tracking records from hospitals and large systems
• Strong working knowledge of personal injury case flow
• Ability to identify missing treatment gaps independently