QA Team Lead (McKinley) | Onsite

Philippines·TaguigFull-timelead

OtherTeam Lead

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Quick Summary

Key Responsibilities

Carefully monitor and assess the quality of inbound and outbound calls, as well as other customer interactions such as email and chat,

Requirements Summary

Experience supporting international travel accounts With at least 2 years of QA Team Lead experience Key Responsibilities: Carefully monitor and assess the quality of inbound and outbound calls,

Technical Tools

OtherTeam Lead

Requirements

~1 min read

Experience supporting international travel accounts
With at least 2 years of QA Team Lead experience

Responsibilities

~1 min read

→Carefully monitor and assess the quality of inbound and outbound calls, as well as other customer interactions such as email and chat, ensuring they meet our high standards for accuracy and excellence.
→Meticulously document any quality concerns and key performance metrics to provide insightful reports for management review.
→Offer valuable information to support constructive feedback and formal training programs, helping team members continuously enhance their phone communication skills.
→Occupants of this role possess a deep and comprehensive understanding of their specific field or the wider operational area they serve.
→Take charge of specialized projects and tasks, working confidently within established guidelines and principles.
→Autonomously manage and initiate your own workload, requiring minimal supervision or direction.
→May oversee the work of less experienced colleagues, sharing professional expertise and taking ownership of the final outcomes.
→At this level, individuals are expected to drive meaningful improvements in daily activities and processes, making a significant impact on operational efficiency.