Quality Manager (MOA) | Onsite
OtherQuality Manager
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Quick Summary
Key Responsibilities
Monitors and evaluates the quality of inbound and/or outbound telephone calls and other customer contact methods (e.g., email, chat) for accuracy and adherence to quality standards.
Technical Tools
OtherQuality Manager
Requirements
~1 min read- Experience supporting international travel accounts
- At least 4 years of QA Team Lead experience
Responsibilities
~1 min read- →Monitors and evaluates the quality of inbound and/or outbound telephone calls and other customer contact methods (e.g., email, chat) for accuracy and adherence to quality standards.
- →Documents on quality issues and performance measures for management review.
- →Provides information to assist in the feedback and formal education process of individuals on the phone.
- →Experienced Specialist in one specialized discipline as well as having a thorough understanding of related disciplines.
- →Will most often be a driving force behind the development of new solutions for programs, complex projects, processes or activities.
- →Serves as final decision/opinion maker in the area, coaches, mentors and trains others around expertise
Location & Eligibility
Where is the job
Pasay, Philippines
On-site at the office
About this job
- Posted
- 164 days ago
Listing Details
- Posted
- May 13, 2026
- First seen
- September 28, 2026
- Last seen
- October 24, 2026
Posting Health
- Days active
- 25
- Repost count
- 0
- Trust Level
- 21%
- Scored at
- October 24, 2026
Signal breakdown
freshnesssource trustcontent trustemployer trust
External application
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