Service Desk Associate - BGC Taguig

We are currently seeking Service Desk Associates to join a growing team in BGC Taguig. The ideal candidate will provide technical support and excellent customer service to end-users, ensuring timely resolution of IT-related issues.

• →Respond promptly to service desk requests via phone, email, or ticketing system
• →Troubleshoot and resolve hardware, software, and network issues
• →Provide clear instructions and guidance to end-users
• →Document all incidents and resolutions accurately
• →Escalate complex issues to appropriate technical teams
• →Maintain service level agreements (SLAs) and ensure customer satisfaction
• →Collaborate with team members to improve support processes

• Completed at least 1st year in college
• Has 18 months of experience handling a Service Desk Role, Hard Core Tech Support, or Computer Troubleshooting
• Good communication skills in spoken and written English
• Amenable to work on-site in BGC Taguig
• Able to work in a shifting schedule