Team Leader - UK Financial Collections (Centris, QC)
OtherTeam Leader
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Quick Summary
Key Responsibilities
Strong experience BPO Collections Operations and Managing SLA, KPIs,
Technical Tools
OtherTeam Leader
Requirements
~1 min read- At least 2nd year college – No back subjects
- Minimum of 2 years work experience collection operations and Team Handling
- Exposure to UK/US/AU Banking / Collections
- Sound Knowledge about collections domain and understanding of the process and bucket flows
- Experience in collections team management and familiar with the data and reports pertaining to collections
- Understanding of collections terminologies, guidelines and laws.
Responsibilities
~2 min read- →Strong experience BPO Collections Operations and Managing SLA, KPIs, and project deliverables
- →Responsible for working directly with team members and customers to ensure customer financial needs are met by providing a best in class customer experience.
- →Performs day-to-day coaching and management of 15-20 team members that receive customer inquiries or issues
- →Works with management and team members to proactively identify, manage, and escalate risks which may impact the business.
- →Monitors interactions to ensure that team members are giving accurate information and following approved practices.
- →Coaches and develops a positive and productive work environment and builds relationships with business partners.
- →Utilizes reporting for business metrics to guide team member coaching and performance management.
- →Resolves routine and some escalated problems and exercises judgment in making override decisions or recommends action to top level management for decisions outside authority level.
- →Ensures capabilities and knowledge of team members keeps pace with customer expectations.
- →Assists and makes employment decisions and sets performance standards; trains and coaches staff, writes and conducts performance evaluations.
- →May perform budgetary analysis, reports or special project work as requested by business partners and senior management.
- →Delivers what is promised in line with customer expectations
- →Responsible for achieving individual key performance indicators whilst maintaining appropriate operational risk control and compliance in all activities
- →Must possess procedure driven judgment in order to find the best solution to an issue.
- →Excelling in a fast-paced, collaborative environment that requires accuracy, multitasking and effective communication.
- →Should take escalation calls as needed/required.
Location & Eligibility
Where is the job
Quezon City, Philippines
On-site at the office
About this job
- Posted
- 24 days ago
Listing Details
- Posted
- September 28, 2026
- First seen
- September 28, 2026
- Last seen
- October 22, 2026
Posting Health
- Days active
- 22
- Repost count
- 0
- Trust Level
- 22%
- Scored at
- October 21, 2026
Signal breakdown
freshnesssource trustcontent trustemployer trust
External application
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