Technology Operations Leader (End-user support)

Philippines·TaguigFull-timelead

OtherTechnology

0 views0 saves0 applied

Apply Now

Quick Summary

Requirements Summary

20+ years of experience in Technology, out of which, minimum years of 10 years of global leadership experience (Senior Manager to AVP),

Technical Tools

OtherTechnology

Manage and develop team of individual contributors with low to moderate complexity and risk in Technology Operations
Manage the operational outcomes of key IT services delivered by network services and operations, database services, infrastructure services including server and storage services
Identify and recommend opportunities for technology operations process improvement and development
Leverage metrics to support infrastructure associated with applications that are highly automated, and latency sensitive, client facing and internal applications consumed by the Business
Leverage enterprise tools to digitize workflows as appropriate, asset and configuration management, metrics and measurement of services including availability SLAs, OLAs, mean time to recovery, repeat incidents and issues
Instill repeatable processes that consistently meet SLAs and OLAs
Manage backups, recovery and ensure recovery includes periodic tests to ensure business continuity
Work with IT risk management, compliance and all lines of defense, including Audit, to ensure platform risks are proactively managed
Institute controls in partnership with Operation Risks to ensure risk management is sustainable
Manage the costs, demand and resource capacity for the team resources, leveraging external resources as needed
Make decisions and resolve issues regarding resources, objectives and operations of technology operations to meet business objectives
Interpret and develop policies and procedures
Collaborate with and consult with peers, colleagues and multiple level managers
Manage allocation of people and financial resources for technology operations
Mentor and guide talent development of direct reports and assist in hiring talent

Requirements

~1 min read

20+ years of experience in Technology, out of which, minimum years of 10 years of global leadership experience (Senior Manager to AVP), preferably from Banking or IT industry
Experience in Incident Management, Problem Management
Experience in Stakeholder Management
Experience in IT infrastructure projects
Experience in Project Management
Technical knowledge on end user computing, basics of network & voice, experience in supporting contact centers.
Good communication and presentation skills
Knowledge on AI and innovative mindset will have added advantage

Manage and support 24/7 Technology operation and team.
Flexible to work in night shifts and different sites within the country. if needed during weekend and holidays