WFM Team Lead (Makati) | Onsite

Philippines·Makati CityFull-timelead

OtherTeam Lead

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Quick Summary

Key Responsibilities

Inspire and guide the Workforce Management Team to deliver exceptional scheduling, accurate forecasting, and maximize agent productivity.

Requirements Summary

At least 12 months of experience in supervising a workforce management team in a BPO company, demonstrating expertise in leading teams with confidence and inspiring success.

Technical Tools

OtherTeam Lead

Responsibilities

~1 min read

→Inspire and guide the Workforce Management Team to deliver exceptional scheduling, accurate forecasting, and maximize agent productivity.
→Partner closely with operations and HR to anticipate staffing demands and effectively tackle workforce challenges.
→Leverage workforce data analysis, produce insightful reports, and deploy innovative WFM tools to drive smart decision-making and enhance operational efficiency.

Requirements

~1 min read

At least 12 months of experience in supervising a workforce management team in a BPO company, demonstrating expertise in leading teams with confidence and inspiring success.
With at least a college level education
Exceptional analytical, organizational, and problem-solving capabilities
Highly proficient in scheduling software and Microsoft Excel to streamline processes
Willingness and ability to work onsite in Makati with flexible working hours
Expertise in juggling multiple priorities efficiently in a dynamic, fast-paced setting