Customer Experience Representative

The Customer Experience Representative will be responsible for championing our customer experience strategy by acting as a liaison between customers, sales reps, and various internal departments to ensure customer satisfaction. The successful candidate will have the opportunity to work with Tayco’s motivated and engaging Team, enjoy Tayco’s fantastic culture which has won us our Great Place to Work certification, as well as be an important part of our exciting growth plans.

• →Responsible for reviewing purchase orders and communicating with customers (dealers) to ensure accurate entry and customer requests are met in a timely manner.
• →Receives, processes and verifies the accuracy of orders from customers utilizing the ERP systems and customer purchase orders.
• →Creates order headers on orders by quote, or orders with drawings for Order Analysts to check.
• →Completes all paperwork and respective online documentation required for Tayco Installation.
• →Communicates any questions on orders by quote/ orders with drawings to customers to receive back correct information for Order Analysts to process orders.
• →Expertly handle Customer Experience inquires and ensures quality service to both internal and external customers

• Strong Customer Experience and troubleshooting skills
• Exceptional conflict resolution, negotiation, and objection handling skills
• Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment
• Able to effectively communicate both verbally and in writing
• Able to work well under pressure
• Strong attention to detail
• Computer literate, including effective working skills of MS Word, Excel and e-mail
• Proven data entry and typing skills

Salary Range - $50,000 to $55,000