Customer Service Representative

• →Serve as a primary point of contact for customers, sales representatives, and account managers.
• →Respond promptly and professionally to customer inquiries and requests.
• →Collaborate with sales, production facilities, and vendors to provide accurate pricing and project information.
• →Coordinate customer orders from quote through production and delivery.
• →Monitor project status and proactively communicate updates.
• →Resolve customer concerns and service issues while maintaining a positive customer experience.
• →Maintain account documentation and standard operating procedures.
• →Monitor inventory levels and issue purchase orders when necessary.
• →Calculate pricing, shipping charges, and other order-related costs.
• →Provide phone support and account coverage when sales representatives are unavailable.
• →Build strong working relationships with customers and internal teams to support long-term customer satisfaction and retention.
  

• 1st shift; Monday - Friday, from 8am - 5pm.
• Role will be fully onsite in Bloomington, IL.

• High school diploma or GED required; Associate degree preferred.

• 3+ years of experience in customer service, account coordination, sales support, administrative support, or a related field.

• Strong organizational, problem-solving, and multitasking abilities.

• Excellent written and verbal communication skills.

• Proficiency in Microsoft Office applications, including Outlook, Excel, Word, and PowerPoint.

• Experience with order processing, quoting, or account management is a plus.

• Printing industry experience is helpful but not required. We are willing to train the right candidate.

The anticipated hourly range for this position is $19-$23. The actual wage offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The range listed is just one component of Taylor Corporation’s total compensation and benefits package for employees.

One of the largest print and communications firms in North America, Taylor’s family of companies provides a diverse set of products, services and technologies that address the toughest business challenges. We work diligently each day to create printed and digital marketing communication solutions that help power many of the world’s most recognizable brands.  

With more than 50 years of category expertise and 10,000 employees spanning dozens of U.S. states and multiple countries, Taylor serves businesses and distributors both large and small. Our employees enjoy a comprehensive benefit package including a choice of several health plans, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, a 401(k) plan with company match, paid time off (PTO) and 64 hours of annual holiday pay.

The Employer retains the right to change or assign other duties to this position.

Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. 

Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled.