Customer Service Representative

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  Managing all customer communications—both written and verbal—in a professional, proactive, and efficient manner

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  Answering questions and providing guidance on product options, pricing, order status, and custom order details

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  Processing reprints, applying credits, and resolving quality or service concerns to ensure timely and accurate order completion

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  Collaborating with various internal departments to meet customer needs and ensure a seamless experience

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  Building and maintaining strong relationships through consistent follow-up and regular communication

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  Handling escalations and concerns with a sense of ownership, ensuring customer satisfaction across multiple systems and functions

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  Working independently and within a team to consistently deliver an exceptional customer experience

• Monday - Friday, 8:00am - 4:30pm

• High school diploma or equivalent

• 1+ years of experience in customer service or a related field

• Excellent verbal and written communication skills with a professional and courteous demeanor

• Strong problem-solving skills and the ability to handle complaints, escalations, and product/service issues effectively

• Proficient computer skills, including experience with Microsoft Office

• Strong organizational skills with attention to detail and the ability to manage multiple tasks and deadlines

• Ability to work both independently and collaboratively in a team environment

• Adaptability to shifting priorities and willingness to learn new systems and product lines

• Ability to communicate and exchange accurate information and ideas so others will understand

• Regularly required to remain in a stationary position

• Constantly operates machinery and handles products including print materials

• Frequently required to move inside the facility

• Regularly move up to 25+ pounds (lift, push, pull and/or carry)

• Familiarity with print terminology and production processes

• Basic understanding of graphic file formats (e.g., PDF, EPS, JPEG) and how they relate to print quality

The anticipated hourly range for this position is $16 - 20. The actual base offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The range listed is just one component of Taylor Corporation’s total compensation and benefits package for employees.

About Taylor Corporation
One of the largest print and communications firms in North America, Taylor’s family of companies provides a diverse set of products, services and technologies that address the toughest business challenges. We work diligently each day to create printed and digital marketing communication solutions that help power many of the world’s most recognizable brands.

With more than 50 years of category expertise and 10,000 employees spanning dozens of U.S. states and multiple countries, Taylor serves businesses and distributors both large and small. Our employees enjoy a comprehensive benefit package including a choice of several health plans, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, a 401(k) plan with company match, paid time off (PTO) and 64 hours of annual holiday pay.

The Employer retains the right to change or assign other duties to this position.

Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled.