Customer Service Representative II

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Customer Support SpecialistCustomer

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Quick Summary

Key Responsibilities

Answering incoming customer and representative calls –phone system accountability. Contact sales reps with questions to complete the order or quote. Design,

Technical Tools

Customer Support SpecialistCustomer

Responsibilities

~1 min read

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Answering incoming customer and representative calls –phone system accountability.
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Contact sales reps with questions to complete the order or quote.
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Design, quote and process orders for custom paper products.
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Address dealers’ questions on shipped orders.
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Maintain and clean and professional workspace
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Works with various departments to fulfill the customer’s needs over the phone.
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Enters rework orders, change orders, and updates to orders timely.
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Applies credits, and processes reprints.
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Develops and maintains relationship with customers.
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Maintains a minimum standard of performance as measured by the department. These measurements may change from time to time and shall be clearly communicated to the rep.
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Demonstrate respect for the potential and significance of every individual on the team.
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Demonstrate passion for customers and our work.
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Believe that there is always a better way.
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Embrace personal, as well as shared responsibility and accountability.
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Help in other areas as needed.

Monday - Friday from 8:00am - 5:00pm (weekends as needed based on seasonal workload)

Requirements

~1 min read

Strong interpersonal and communication skill
Strong sales and analytical skills
The ability to be organized and manage and prioritize multiple projects simultaneously
Excellent attention to detail
Intermediate/Advanced-level computer knowledge and software proficiency in MS Office and Excel
Effective written and oral skills with the ability to comprehend and follow detailed instructions
Ability to remain pleasant under extreme pressure and during difficult circumstances
Ability to be cheerful, trustworthy, and loyal to those who are absent

The anticipated hourly range for this position is $19.00 - $21.00. The actual base offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The range listed is just one component of Taylor Corporation’s total compensation and benefits package for employees.