Resident Occupancy Specialist

Join a growing organization that is strengthening neighborhoods across the nation! The Community Builders, Inc. (TCB) is one of America's leading nonprofit real estate developers and owners. Our mission is to build and sustain strong communities where people of all incomes can achieve their full potential.

The Resident Specialist will have responsibility for providing a superior level of customer service to the residents, guests and team members at the property site. This role is responsible for showing and leasing apartments, assisting in the moving process and providing administrative support to the Community and/or Services Maintenance Manager for a variety of property related tasks. She/he will adhere to the company’s Mission Statement and ensure the site is in compliance with all regulatory requirements. Candidates with experience in Section 8 housing and LIHTC are preferred. This position has a requirement of five days a week in office.

• Answer or return all calls promptly and with the highest level of customer service.

• Schedule appointments and conduct in-person visits as needed.

• Listen to resident requests, concerns and comments, refer them as appropriate.

• Develop relationships with residents to understand their needs and aspirations and develop trust.

• Initiate Maintenance Service Requests promptly and follow up with residents to ensure completion of service.

• Greet prospective tenants and show the property and its features in accordance with established procedures.

• Process applications for approval and follow up with applicants.

• Pre-qualify prospects in accordance with the company procedures and housing requirements

• Conduct service inspections with the Service Management team to ensure apts. are in move-in condition.

• Facilitate and attend community engagement activities with residents, as directed by the Community Manager.

• Manage rental payment process.

• Prepare recertification and lease renewals, and enter data into tracking system.

• Monitors, directs and tracks performance of leasing, retention and re-certifications to meet a 97% physical occupancy goal. Anticipates vacancies and is proactive in attracting new tenants.
• Prepares re-certifications, leasing applications, verifications, occupancy agreements and reports.
• Screens applicants to ensure compliance with Tenant Selection Plan, and regulatory requirements.
• Keeps informed of market conditions and update competitive market analysis quarterly.
• Enters and codes invoices, posts rents, makes deposits and maintains accurate resident ledgers.
• Monitors rent balances, collects rents, and sends out late or quit notices as required.
• Prepares and sends out legal notices for non payment of rent and other lease related violations

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  Contribute to cleanliness and curb appeal of the community on continuing basis.

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  Conduct market surveys and shop competitive communities.

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  General clerical duties: photocopying, faxing, mailing and filing, sign for and distribute packages.

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  Track and ensure timely delivery of resident notices.

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  Coordinate and maintain records for staff office, phones, parking and office keys.

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  Code and process invoices and research discrepancies as needed.

• Excellent Customer Service, verbal and written communication (English language) skills

• Ability to type at least 35 wpm

• Demonstrated ability to learn and operate office systems including telephone, copier and computer systems.

• Proficiency with Microsoft Office including Word, Excel and MS Outlook

• High school graduate or GED equivalent

• Customer service experience in Property/Hotel/Retail, Sales 1+ year

• Experience and proficiency of Microsoft Office

• Industry software such as Yardi a plus