Card Fraud Specialist

Town & Country is looking for a motivated, detail-oriented individual to join our Card Services team as a Card Fraud Specialist. In this role, you’ll help protect our members and the credit union by monitoring card activity, identifying fraud trends, and managing debit and credit card disputes and fraud-related chargebacks.

Working closely with the Card Services Manager and Card Services team, you’ll play an important role in reducing and preventing card fraud while making sure members receive timely, accurate, and supportive service when a card transaction doesn’t go as expected.

At Town & Country, we’re also proud of our commitment to the communities we serve. Our employees have opportunities to get involved with organizations and causes that make a difference throughout Maine.

As a Card Fraud Specialist, you’ll:

• →Process debit and credit card disputes and fraud-related chargebacks within required timelines.
• →Process key ATM adjustments and related member account requests.
• →Monitor chargeback timelines and handle representments and pre-arbitration.
• →Issue provisional credits to member accounts and send required cardholder communications.
• →Review fraud cases and follow up with cardholders when additional information or action is needed.
• →Monitor daily reports and industry notifications for potential fraud activity, trends, and patterns.
• →Review daily chargeback reports for adjustments, rejects, and representments.
• →Identify fraud trends and communicate findings and recommendations to the Card Services Manager.
• →Maintain knowledge of applicable policies, procedures, and regulatory requirements related to card disputes and fraud.
• →Identify opportunities to improve processes, efficiency, and the member experience.
• →Provide backup support to Card Services Specialists as needed.
• →Work collaboratively with the Card Services team to help protect members while providing first-class service.

• High school diploma or GED.
• One to three years of similar or related experience.
• Strong attention to detail and accuracy.
• Good analytical and problem-solving skills.
• Ability to manage multiple cases, deadlines, and follow-up requirements.
• Strong organizational skills and the ability to maintain accurate documentation.
• Good communication and listening skills, particularly when helping members through potentially stressful situations.
• Ability to handle confidential and sensitive information with discretion.
• A team-oriented approach and willingness to assist others when needed.
• An interest in fraud prevention and identifying patterns or unusual activity.

As a not-for-profit financial cooperative, we believe in making a difference for our members, our employees, and our communities. Employees have opportunities to participate in meaningful community projects and support local organizations and causes.

If you enjoy solving problems, digging into details, and helping protect members from fraud, we’d love to hear from you.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. If an employee requires a reasonable accommodation based on a disability, he or she must notify his or her direct supervisor or human resources.

• Enters and locates information on computer.
• Presents information to individuals and/or small or large groups.
• Communicates effectively in person or by using electronic equipment and devices.
• Creates documents, reports, etc., using a computer, pen, pencil or other means of recording information.
• Grasps and manipulates objects of different size and weight, requiring fine motor skills and hand-eye coordination.
• Visually locates and identifies information, often in small print.
• Reads information, often in small print.
• Sits at desk for extended periods of time.
• Repetitive motion with hands and arms while using computer.
• Lift up to 25 lbs.

Operations Center, Scarborough Maine.