PIA Client Service Associate

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

TD Private Wealth Management takes a sophisticated and holistic goals discovery approach to wealth planning and protection to provide highly personalized advice, solutions, and service to clients. 

• Prepare documentation and provide updates to IAs in preparation for client meetings 

• Create reports for analysis of client accounts; communicate with customers to provide mentorship on products and services, and identify referral opportunities 

• Accept/create leads and ensure correct referral coding administration 

• Submit marketing pieces for approval, compile client information packages, maintain marketing materials 

• Become familiar with and adhere to compliance requirements, including all aspects of new and existing account documentation and marketing materials 

• Provide a high level of client service which includes responding to phone, mail and electronic enquiries based on knowledge of full-service brokerage 

• Deliver the 'gold standard' client experience at every interaction with team members, colleagues and clients; prioritize and handle own work and consistently exercise discretion 

• Adhere to all policies and procedures and maintain a culture and operation of risk management 

• Use insights to continually improve individual and team performance for clients 

• Participate fully as a team member, continually improving knowledge and keeping others informed and up to date about status and progress, issues or other related activities 

• Undergraduate degree or community college diploma preferred 

• Successful candidates will be required to be licensed as an Investment Representative (IR) with the Canadian Investment Regulatory Organization (CIRO) 

• 1–2 years of relevant experience, ideally in banking, administrative roles, or related fields 

• Strong communication skills with the ability to build relationships and work collaboratively, confidentially, and independently 

• Knowledge of wealth management and/or operations is an asset 

• Knowledge of investment products is an asset

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.  

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.