IT Technician

Summary: The IT Technician plays a key role in supporting the TDC Group of Companies by monitoring, maintaining, and troubleshooting computer systems, IT hardware, and networking infrastructure. Responsibilities include installing and configuring both hardware and software, diagnosing and resolving technical issues, and ensuring all systems operate efficiently and securely. The technician collaborates closely with the Hardware Support Lead and the Information Technology Department to provide on-site technical support, maintain IT inventory, assist with user onboarding, and uphold best practice procedures for security and network management. Duties & Responsibilities · Support the setup and configuration of end-user workstations in accordance with established IT best practices to ensure optimal performance and security. · Execute tasks related to corporate user onboarding, including provisioning through Active Directory, file sharing services, and designated applications, following IT standards and protocols. · Assist in the installation and configuration of approved software, ensuring all applications operate according to defined specifications and organizational requirements. · Participate in routine network maintenance activities to provision new network resources and enhance the performance and reliability of existing network services. · Uphold the security and privacy of the TDC Group of Companies’ network, ensuring compliance with IT best practice procedures and security protocols. · Provide support in diagnosing and resolving hardware and software issues, adhering to IT security standards and ensuring minimal disruption to business operations. · Assist in maintaining accurate hardware and software inventory records, in line with the TDC Group of Companies’ IT best practice procedures. · Perform network point terminations at both endpoints and patch panels, ensuring compliance with structured cabling standards. · Deliver on-site technical support across TDC locations, including troubleshooting, repairs, and installations to maintain operational continuity. · Ensure all helpdesk tickets are accurately logged and updated in the helpdesk system, and that assigned tickets are resolved within the designated daily, weekly, or monthly timelines. · Support the deployment and maintenance of networking infrastructure projects, contributing to the successful implementation of IT initiatives. · Conduct daily and weekly server room inspections, ensuring all systems are operating within acceptable parameters and reporting anomalies promptly. · Carry out additional assignments and special projects as directed by IT Management, contributing to the department’s strategic goals. · Form part of a monthly on-call rotation, which includes Saturday support to our open businesses. Requirements Qualifications and Experience · Tertiary/College proficiency Level of Education - Information Technology focus · A combination of the following, or related certifications would be an asset: CompTIA A+ Certification, CompTIA Network + Certification, CCNA · Experience as an IT Technician/IT Officer or related role. · Practical experience with computer and printer hardware and networking infrastructure.