Quality Control Operations Manager

At TSS, the certification report is the product our customers receive. As Manager, Report Quality & Delivery, you’ll lead the team responsible for ensuring that product is accurate, compliant, timely, and representative of the quality our customers expect from TSS.

You’ll bring together certification quality control and technical writing into one unified function—owning report quality from field data through final customer delivery. You’ll also help us scale by strengthening processes, improving data capture, and using technology and automation to build quality into every certification.

You’ll lead a team of quality control specialists and technical writers while partnering closely with Field Operations, Training, IT, and technical leaders across TSS. This role blends people leadership, technical quality, operational performance, and continuous improvement in a fast-growing environment.

Domestic and international travel is expected approximately 10–25% of the time.

This role is an opportunity to shape how TSS approaches certification quality as we continue to grow. You’ll have the ability to build stronger systems, develop talent, improve operational performance, and create scalable processes that directly impact our field teams and customers.

The TSS Family of Companies is one of the largest independent laboratory and hospital service providers in the United States. We partner with leading life sciences and healthcare companies and renowned research institutions, providing environmental monitoring solutions and testing, calibration, and certification services for controlled environments, medical gas systems, and laboratory instrumentation.

TSS Family of Companies is a passionate equal opportunity employer and celebrates diversity. Interested in a role but not sure it’s the right fit for you? Call us and let’s talk.