teletrader2mo ago
New
New
Customer Support Specialist (Night Shift)
Serbia·BelgradeRemotemidCustomer Support SpecialistCustomer
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Quick Summary
Requirements Summary
2+ years of experience in customer support, preferably in the financial industry.
Technical Tools
Customer Support SpecialistCustomer
- Act as the primary product and support specialist for our market data terminal.
- Address and resolve customer queries through support tickets and phone calls.
- Create and conduct product training sessions to educate customers.
- Author and refine knowledge base assets: Research, write, and maintain client-facing help files, user manuals, and technical release notes to empower self-service troubleshooting and accelerate customer onboarding.
- Share customer insights with internal teams to improve features and processes.
- Escalate complex cases when necessary, ensuring customers receive effective solutions.
- Collaborate with internal teams to ensure timely responses and compliance within SLA commitments.
- Create reports to support continuous improvements in customer satisfaction.
Requirements
~1 min read- 2+ years of experience in customer support, preferably in the financial industry.
- Excellent communication skills (verbal and written)
- Customer and team-oriented
- Ability to remain steady under pressure with a constructive, solution-oriented approach.
- Ability to work independently and proactively
- Fluency in English
- German language skills are a plus.
What We Offer
~1 min read✓Work in an established company with market leadership
✓Be part of an experienced and dynamic team
✓The advantage of learning the cutting-edge technologies
✓Professional physiotherapist (massage and exercises)
✓Fully equipped gym in company premises
✓Fruit and hot beverages for employees
✓Private health insurance (upon 1.5 years of employment)
✓Team-building and sports activities
✓Employee discounts
Location & Eligibility
Where is the job
Belgrade, Serbia
Remote within one country
Who can apply
RS
Listing Details
- Posted
- June 1, 2026
- First seen
- June 1, 2026
- Last seen
- August 13, 2026
Posting Health
- Days active
- 0
- Repost count
- 0
- Trust Level
- 59%
- Scored at
- June 1, 2026
Signal breakdown
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External application · ~5 min on teletrader's site
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