4mo ago

Customer Support Specialist (Night Shift)

Serbia·BelgradeRemotemid

Customer Support SpecialistCustomer

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Requirements Summary

2+ years of experience in customer support, preferably in the financial industry.

Technical Tools

Customer Support SpecialistCustomer

Act as the primary product and support specialist for our market data terminal.
Address and resolve customer queries through support tickets and phone calls.
Create and conduct product training sessions to educate customers.
Author and refine knowledge base assets: Research, write, and maintain client-facing help files, user manuals, and technical release notes to empower self-service troubleshooting and accelerate customer onboarding.
Share customer insights with internal teams to improve features and processes.
Escalate complex cases when necessary, ensuring customers receive effective solutions.
Collaborate with internal teams to ensure timely responses and compliance within SLA commitments.
Create reports to support continuous improvements in customer satisfaction.

~1 min read

2+ years of experience in customer support, preferably in the financial industry.
Excellent communication skills (verbal and written)
Customer and team-oriented
Ability to remain steady under pressure with a constructive, solution-oriented approach.
Ability to work independently and proactively
Fluency in English
German language skills are a plus.