Senior Domain Expert – Observability, Alarm & Event Management

What you’ll do 

• Provide senior technical and solution architecture leadership across enterprise observability, monitoring, alarm and event management, discovery and configuration management. 

• Lead complex technical investigations and root-cause analysis across applications, platforms, integrations and infrastructure. 

• Shape technical designs and platform roadmaps, ensuring solutions are scalable, secure, resilient and aligned with enterprise architecture standards. 

• Take end-to-end technical ownership of initiatives from concept and design through implementation and operational acceptance, actively managing risks, dependencies and delivery impediments. 

• Lead platform lifecycle, upgrades, resilience improvements, technical-debt reduction and modernisation across cloud, on-premises and containerised environments. 

• Apply automation, orchestration, intelligent event correlation and Artificial Intelligence for IT Operations (AIOps) to improve observability and operational outcomes. 

• Provide authoritative technical leadership during complex production incidents and turn lessons learnt into sustainable engineering improvements. 

• Influence senior stakeholders and technology partners to align decisions and deliver complex technical outcomes. 

• Strengthen Telstra-owned capability through architectural governance, reusable engineering practices, documentation, mentoring and knowledge transfer. 

About you 

You’re an experienced engineer or technical specialist who can operate as a trusted technical authority in complex enterprise environments. 

You’ll bring 

• Deep expertise in enterprise observability, monitoring, alarm and event management. 

• Advanced engineering and troubleshooting capability across complex, distributed production environments. 

• Experience in technical architecture, solution design, platform lifecycle management and operational resilience. 

• Demonstrated ability to lead complex technical problems from root-cause analysis through to sustainable resolution. 

• End-to-end ownership of significant engineering or technology initiatives, including technical risks, dependencies and operational acceptance. 

• Strong capability in software or platform engineering, systems integration and production environments. 

• The ability to translate complex engineering challenges into clear options, recommendations and outcomes. 

• Strong stakeholder influence, including credibility with senior technical and business stakeholders. 

• A track record of mentoring engineers, sharing specialist expertise and uplifting capability in others. 

Highly regarded 

• OpenText Operations Bridge Manager, Operations Orchestration, UCMDB, Discovery, Optic, AIOM, or comparable enterprise observability technologies. 

• Kubernetes and containerised production environments, across cloud and on-premises infrastructure. 

• Automation, orchestration, AIOps, AI/ML or intelligent event correlation applied to operational use cases. 

• Configuration management and discovery platforms. 

• Working with multi-domain networks and engineering teams on complex technical issues. 

• Major incident, problem management or production engineering environments.