Telstra Retail: Customer Service & Sales Consultant (Expression of Interest)

Telstra Store Mt Gambiermid

Customer SupportCustomer Service Representative

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Quick Summary

Key Responsibilities

Deliver Exceptional Customer Experiences: Help customers find the right products and services to suit their needs, ensuring their time at Telstra is a memorable one.

Technical Tools

Customer SupportCustomer Service Representative

Permanent

24 Oct 2026 11:59pm

Telstra Retail: Customer Service & Sales Consultant (Expression of Interest)

As a Retail Consultant, you will provide frontline support by assisting customers with product selection, service activation, and troubleshooting basic issues. You will create positive experiences through effective communication and adherence to retail standards. This role demonstrates foundational autonomy and contributes to customer satisfaction and store performance.

At Telstra, we’re more than just a leading telecommunications company—we’re where passion meets purpose. As a Retail Customer Service & Sales Consultant, you’ll have the opportunity to work for an iconic Aussie brand that’s been connecting Australians for generations. You won’t just be a friendly face in-store—you’ll be the trusted expert who helps customers find tech solutions that enhance their lives. This is your chance to make a meaningful impact by bringing our purpose to life: to build a connected future so everyone can thrive.

Responsibilities

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What We Offer

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✓Great Communication Skills: You’re a natural at connecting with people and making their day better.

✓Solution-Oriented Approach: You enjoy thinking on your feet and tailoring solutions for each customer.

✓Sales Drive: You’re motivated to achieve (and exceed!) sales targets and KPIs.

✓Passion for Learning: You’re eager to grow and develop your skills in a dynamic environment.

✓Resilience and Positivity: You have a can-do attitude, even when things get busy.

✓Customer-Facing Experience: Previous experience is a plus but not required—bring your enthusiasm and we’ll teach you the rest!

Nice to Have

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**If you are eligible to receive Variable Remuneration, the eligibility, calculation and payment will be determined by the Variable Remuneration plan’s rules (which we may change from time to time).