Support Specialist

Customer Support Executive

The ideal candidate is an energetic self-starter. You will be the face of our platform and enlighten the Tenantcube users with the much-needed technical support. Customer engagement is the key to the role. 

As a Support Specialist, you should be comfortable with troubleshooting, hustle to provide the solution the customer is looking for, and yes, love talking to customers. If you are passionate about customer engagements, then you are our best fit!

This position is remote until the COVID pandemic situation is over. After that, you will join our Chennai office. It's important that you can work during Eastern Standard (Canada) time-zone hours.

Responsibilities & Duties:

• Customer-first attitude by providing proactive support to the customers
• Collaborate across departments to find the answers you seek
• Be a problem solver, suggest the best solution to address the customer's needs
• Prioritize your workload and ability to multitask
• Document customer requests and report to the concerned team

Qualifications & Skills:

• Any degree
• 0 - 2 years of experience in customer support
• Excellent spoken and written communication skills

What do we offer?

• Meaningful equity in the company
• Competitive salary package
• Laptop and accessories of your choice
• Fun working environment

Please send your resume to Thaatcher Glen (thaatcher@tenantcube.com)