Video Banker

Are you passionate about helping people and building relationships? Do you enjoy technology, problem solving, and creating exceptional experiences? TEN Credit Union is looking for an engaging, service-driven Video Banker to join our Operations Team in Nashville.

As a Video Banker, you'll connect with members through video, phone, chat, email, and other digital channels, delivering personalized financial solutions without the traditional teller line. You'll help members achieve their financial goals while providing the friendly, people-first service TENCU is known for.

This is more than a call center position. It's an opportunity to build meaningful relationships, make lending decisions, solve complex member needs, and positively impact lives every day.

At TEN Credit Union, our culture is built on three core values:

As a Video Banker, you'll serve as a trusted financial resource for our members by:

• →Delivering exceptional service through video banking, phone, chat, secure messaging, and email
• →Assisting members with account questions, transactions, and digital banking solutions
• →Opening new accounts and recommending products that meet member needs
• →Processing account maintenance requests, closures, stop payments, ACH inquiries, and Regulation E disputes
• →Helping members regain access to accounts through password resets and online banking support
• →Interviewing members and processing consumer loan applications from start to finish
• →Gathering documentation, making lending decisions within authority limits, funding loans, and completing closings
• →Counseling members on lending options and discussing alternative solutions when applications are declined
• →Identifying opportunities to cross-sell products and services that strengthen members' financial well-being
• →Maintaining compliance with all applicable regulations, policies, and procedures

You thrive in a fast-paced environment and enjoy solving problems while creating positive member experiences.

We're looking for someone who has:

• Strong communication and relationship-building skills
• A passion for helping people and delivering outstanding service
• The ability to learn and adapt to new technology quickly
• Excellent attention to detail and accuracy
• Strong organizational and multitasking skills
• Knowledge of financial products, services, and consumer lending principles

• Ability to lift up to 25 pounds
• Ability to sit or stand for extended periods
• Ability to use a computer and multiple monitors for prolonged periods

• High School Diploma or equivalent
• Minimum two years of experience in a bank, credit union, or financial institution
• Sales and relationship building
• Typing speed of at least 40 WPM with 95% accuracy
• Working knowledge of Microsoft Office applications including Word, Excel, Outlook, and PowerPoint

• Experience opening new accounts
• Consumer lending experience
• Experience working in a member-focused contact center or digital banking environment

If you're looking for a career where you can combine technology, service, and financial expertise to help others succeed, we'd love to meet you.

This position is open to local Tennessee candidates only. No recruiters, please.