Enrollment Services Specialist I

High School Diploma and 5 years of customer service or call center experience (financial aid experience preferred).

Associate Degree from an accredited institution and 3 years of customer service or call center experience (financial aid experience preferred).

Bachelor Degree from an accredited institution and 2 years of customer service or call center experience (financial aid experience preferred).

Must possess excellent communication, analytical thinking and problem-solving skills.

Must be able to work independently, making confident decisions, as well as serving as a team player.      

Banner experience preferred

Demonstrated strong customer service experience is a plus.

If you have any problems or questions please contact Human Resources at Pellissippi State Community College’s Human Resource Office at 865-694-6607 or by email at recruiting@pstcc.edu.

If you are interested in this position, click on Apply located below or Apply Now in the upper right-hand corner. 

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• Strong work ethic with excellent oral and verbal communication skills
• Interacting with a large group of diverse students makes interpersonal skills crucial for this position.
• Must be consistent in giving appropriate answers/guidance to students. Required to maintain knowledge of current policies, procedures, and standards to achieve consistency when helping students and families.
• Ability to prioritize while performing multiple tasks.
• This position requires confidentiality in all matters.
• Must be dependable.
• High degree of initiative and ability to work well independently and/or with a team is a must.
• Being proficient in a second language would be helpful, but is not required
• Able to engage in the college’s mission and values

This position requires that an employee be able to stand and sit for lengths of 30 minutes or more. Employees must be able to stand up and sit down frequently as they are working with students. Employees should be able to bend, turn and lift up to 15 pounds. During peak times, June, July and August employees may be on their feet for the duration of their shift (7.5 hours) without much time to sit between students. 

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