Operations Manager

Us-Il-Des Plainesmid

OperationsOperations Manager

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Quick Summary

Overview

Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period! For more information about our benefits, see below! We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries.

Requirements Summary

Knowledge, Skills & Abilities Adept at problem solving and identifying practical solutions Ability to effectively lead and motivate others Good aptitude for basic/intermediate math, for calculations related to sales/service Strong communication…

Technical Tools

workday

What We Offer

~3 min read

✓Customer Satisfaction & Retention

✓Technician Retention

✓Technician Percentage of Staffing Budget (including productivity, timekeeping, and licensing)

✓Team Safety Performance

✓Route Completion

✓Branch Schedule Efficiency

✓Sales Growth

✓Service Cost Control (fleet maintenance, materials & supplies, hourly time management)

✓Oversee ongoing technician training, coaching, development, and regular cadence of accountability, in order to maximize technician success and retention

✓Recruit / hire residential and/or commercial pest, termite, specialty, and lawn technicians to maintain appropriate staffing levels

✓Review and evaluate ongoing technician performance (via ride-a-longs and audits)

✓Respond diligently and compassionately to customer concerns

✓Ensure overall service quality to maximize customer retention

✓Fill in periodically on customer appointments to help close any temporary staffing gaps

✓Monitor branch scheduling and ensure customer appointments are completed efficiently and effectively

✓Ensure safety standards are met or exceeded and that all operations are in regulatory compliance

✓Monitor and maintain inventory levels of pest / termite control and home services products

✓Adept at problem solving and identifying practical solutions

✓Ability to effectively lead and motivate others

✓Good aptitude for basic/intermediate math, for calculations related to sales/service

✓Strong communication skills (verbal, written, presenting)

✓Ability to build rapport easily and establish trust with customers and employees

✓High school diploma (or GED)

✓Maintain licenses/certificates as required by federal, state, and/or local regulations

✓Maintain valid driver’s license

✓Moving up to 20 lbs by lifting, carrying, pushing, pulling, or repositioning objects

✓Sitting, climbing, balancing, stooping, kneeling, crouching, and crawling

✓Working in damp and/or dusty locations, confined spaces, narrow aisles, or passageways

✓Going up and down stairs, ladders, scaffolding, ramps, and poles

✓Operating a motor vehicle safely

✓Ensuring vehicle and other equipment is maintained and kept clean

✓Wearing personal protective equipment, including OSHA-compliant respirators

✓Having healthy vision to perform detail-oriented activities at distances close to the eyes or within arm’s reach

✓Ability to tolerate a variety of environmental conditions, including seasonal weather (extreme heat/cold)

✓Flexibility with working hours, including some evening and weekend work, a rotating on-call schedule, and extended (50-60 hours/wk) schedule during peak season

Yearly: $59,850.00 - $96,600.00

While starting pay falls within the given range, it can vary based on factors like geographic location, skills, education, and experience. Total earnings may also be affected by overtime, incentives, commissions, performance, and route assignment (where applicable).

Why Choose Us?

A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives.

Below you'll find information about some of what we have to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria.

Click here to read more about our Total Rewards Program which includes: 

Professional and Personal Growth