System Delivery Technician

Tevalis is a well-established and rapidly growing industry-leading EPOS, Enterprise, and integrated technology solutions provider with offices in the UK, Middle East, and APAC regions. Using our development expertise and industry knowledge, we build in house EPOS systems, solutions, and services to the hospitality industry of all shapes and sizes, from single independent operators to enterprise multi-site chains and leading brands. We currently support on-premises systems and enterprise platforms for more than 2,000 operators globally. Our clients operate in key sectors that include Restaurants, Food Halls, Pubs and Clubs, Quick Service and Kiosks, Hotels, Theatres and Cinemas, Private Members’ Clubs, Hotels, Leisure Venues and Stadia & Arena.

The Role 

We are looking for a dedicated System Delivery Technician who will be responsible for ensuring the successful delivery of systems to Tevalis clients. This role is primarily hardware-focused, involving tasks such as testing reused hardware and completing remote installations. Occasionally, onsite presence on clients premises may be required to assist with service calls or installations.

Roles & Responsibilities

• Set up and configure Tevalis Point of Sale systems using the Tevalis Centralised Management platform according to client specifications.
• Collaborate with clients to create their menu in an Excel sheet for import into the software solution.
• Conduct workshops with clients to customize the system build to meet their needs.
• Liaise with clients to ensure an effective and efficient review process of systems.
• Work closely with Project Managers during the system build process, sharing all communications with relevant parties.
• Ensure that all required software is properly uploaded and tested on the specified hardware.
• Work with third-party Engineers to remotely set up and configure Tevalis hardware.
• Install Tevalis software on Windows devices and perform testing before installation.
• Provide support for clients during their initial use of Tevalis.
• Communicate with clients via telephone and email.
• Perform Point of Sale and System Administration for new and existing clients.
• Log time and holidays in the Tevalis Project Management software.

Required Skills, Experience & Personal Qualities

• Strong organisational skills.
• Clear and effective communication.
• Efficient time management to complete tasks and meet project deadlines.
• Proficiency in Excel, Microsoft Office, Outlook, and other prescribed software systems.
• Analytical approach to problem-solving.
• High level of professionalism.
• Exceptional customer service skills.
• Aptitude for arithmetic.

What We Offer 

• Competitive salary.
• A company with strong product-market fit, a clear growth plan and a great story to tell.
• Additional holidays: 25 days plus bank holidays, plus up to 5 extra days for 5 years service (pro rata).
• Birthday off: Paid day off on your birthday.
• Enhanced company sick pay: Above statutory requirements dependent on length of service.
• Enhanced maternity pay: 14 weeks basic pay.
• Enhanced paternity pay: 2 weeks basic pay.
• Death in service life insurance: 3 x salary from day 1.
• Leave policies: Bereavement, compassionate, and special circumstances leave.
• Employee referral programme: Earn rewards for successful referrals.
• Employee Assistance Programmes: Including Unum Help@Hand & Coyle Health & Well-being.
• Free on-site parking: No parking costs at our Hessle office.
• Company pension: 3% employer contribution, 5% employee contribution.
• Branded workwear: Professional appearance support.