Guest Experience & Protocol Host - World Expo 2027, Belgrade (US National Only)

The Guest Experience & Protocol Host is the first face guests meet at the USA Pavilion's F&B and hospitality spaces, setting the tone with a warm, professional American welcome. The post holder manages greeting, seating and flow for the public and, during VIP events, receives and directs delegations and dignitaries with protocol awareness. Note: this front-door / protocol function is currently folded into the front-of-house allocation in the feasibility manning model, see the accompanying summary for the headcount decision.

Location: Belgrade, Serbia

•     Warm, confident, front-facing personality and excellent communication.

•     Experience hosting, greeting or in guest-relations / reception roles.

•     Calm crowd- and queue-management under high footfall.

•     Discretion and poise for VIP reception.

•     Strong English; additional languages a strong advantage.

•     United States citizenship (mandatory for this role).

•     Hospitality, guest-relations or customer-service experience.

•     Minimum 2 years in a host, reception or guest-facing role preferred.

•     Events or VIP experience an advantage.

This job description reflects the principal duties of the role and is not exhaustive. Duties may be adjusted to meet the operational needs of the USA Pavilion at World Expo 2027. The post holder is expected to carry out reasonable additional tasks as required by the management team.