Agent Experience Manager

The Agency is a global, boutique real estate brokerage representing a portfolio of properties across the world’s prime markets and celebrated destinations. The Agency is one of the fastest-growing luxury, boutique brands in the world. Our clients and agents benefit from our international team across in-house creative, public relations and technology. The Agency has closed more than $100 billion in real estate transactions since 2011, comprising over 170+ offices in 17 countries and counting.

The Agent Experience Manager (AEM) is an integral part of our Operations team and a key contributor to agent success, culture, and satisfaction. AEMs are responsible for fostering a dynamic and engaging office environment, ensuring agents feel supported and connected to the broader company mission. This role requires someone with strong interpersonal skills, a proactive mindset, and the ability to juggle operational duties while building authentic relationships with agents. This position will provide on-site support for the Beverly Hills and Brentwood office locations.

• →Agent Support & Relationship Management
  • →Serve as the primary point of contact for agent requests and support
  • →Proactively address agent concerns and provide timely resolutions
  • →Conduct weekly agent check-ins to assess satisfaction and gather feedback for continuous improvement
• →Onboarding & Culture Building
  • →Welcome and onboard new agents with a focus on integration and retention
  • →Act as a brand ambassador to promote The Agency’s values and offerings
  • →Build community through regular office engagement and personalized touchpoints
• →Events & Meetings
  • →Host monthly, market-relevant in-office events to foster community and share valuable insights
  • →Coordinate and facilitate weekly or bi-weekly office meetings with curated content and consistent messaging across offices
  • →Thoughtfully share company-wide updates and initiatives to keep agents informed and aligned
• →Core Services Ambassador
  • →Promote and educate agents on ancillary services available through The Agency
  • →Encourage adoption and provide support in leveraging these services
  • →Track and report utilization metrics to ensure optimal engagement
• →Sales Manager Collaboration
  • →Partner with Sales Managers to support agent growth and retention
  • →Ensure communication channels between departments remain open and effective
  • →Help foster an environment where agents feel heard, valued, and empowered
• →Office & Operational Duties
  • →Ensure the office is organized, welcoming, and fully functional
  • →Oversee supply ordering, equipment maintenance, and liaison with building management
  • →Maintain local business records and manage real estate association, licensing, and MLS paperwork
  • →Support adherence to DRE, RE association, and MLS compliance standards
  • →Maintain CRM updates and assist with data/report generation for leadership
• →Work Location: Split time across two local offices; 3 days/week in Beverly Hills; 2 days/week in Brentwood.

• Paid time off
• Professional development budget
• Comprehensive health benefits
• 401(k)
• HSAs FSAs
• Employee Assistance Program (EAP)