Customer Service Representative

• →Resolve customer concerns efficiently, ideally on first contact
• →Assist customers with account-related questions, product support, and account navigation
• →Handle inbound sales calls for newsletter products
• →Educate customers on how to avoid future issues and maximize product value
• →Retain valued customers through respectful, solution-oriented communication
• →Track customer feedback and share insights with internal teams
• →Contribute to a customer-centric culture
• →Think critically to troubleshoot and resolve issues, and escalate appropriately
• →Remain flexible and assist with additional duties as needed

• 6+ months of customer service experience, preferably in a call-center setting
• Exceptional interpersonal and verbal communication skills
• Strong problem-solving abilities and independent thinking
• Working knowledge of Microsoft Office and Excel
• Ability to adapt in a fast-paced, high-volume environment

Compensation Range – $38,000.00 to $42,000.00 USD

Location(s) & Work Arrangement – Baltimore, MD /Hybrid