Service Desk Associate

Now Hiring: Service Desk Associate (Part-Time) Location: The Club at Los Gatos

The Club at Los Gatos is looking for energetic and service-minded individuals to join our Service Desk team! At The Club, we are committed to creating a best-in-class member experience by delivering outstanding service, fostering a welcoming environment, and working together as a strong, supportive team.

About the Role

As a Service Desk Associate, you’ll:

• Greet and check in members as they arrive
• Provide accurate and friendly information about club programs and services
• Ensure the front desk and facility is well-stocked and organized
• Maintain clear communication with team members via Slack
• Handle basic maintenance or inventory needs and report issues
• Respond to and document member incidents as needed
• Create a warm and welcoming atmosphere for all members and guests

Qualifications

• Reliable and punctual
• Excellent phone and communication skills
• Calm and friendly under pressure
• Confident, professional demeanor with strong customer service focus

Details

• Shift: Openings, Mids, Afternoon, Closing
• Pay: $16.90 – $17.50/hour
• Job Type: Part-time
• Environment: Friendly, wellness-focused, fast-paced team setting

Expected hours: 10 – 30 per week