Assistant Director Food & Beverage

Assistant Director of Food and Beverage at The Hills Country Club | Premier Golf Club in Austin, TX

Ready to join a dynamic company in the hospitality and service industry where people help drive the success of the business? Since its inception in 1957, Invited has operated with the central purpose of building relationships and enriching the lives of our members, guests and more than 17,000 employees. We are the largest owner and operator of private clubs nationwide, with 130+ country clubs, city clubs, and athletic clubs. Our Clubs offer first-class amenities, including championship golf courses, modern workspaces, handcrafted cuisine, resort-style pools, state-of-the-art racquet facilities, fitness centers, and much more. Come be a part of this incredible and inclusive team at Invited! 

The Hills is a private golf and lifestyle club in Austin, Texas, featuring 72 holes across four championship golf courses, including a Jack Nicklaus Signature Design layout. Created for players of all levels, the courses pair thoughtful design with scenic views and variety, anchoring a broader club experience that includes racquet sports, a 22,000 square foot wellness center, resort-style pools, event spaces, multiple dining outlets, and year-round social events.
 

The Assistant Director of Food & Beverage is responsible for ensuring the seamless execution of daily food and beverage operations, working in close collaboration with the Director of Food & Beverage and/or General Manager. This role is responsible for upholding exceptional service standards, enhancing Member experiences, and driving operational efficiency. The Assistant Director of Food & Beverage will actively oversee service teams, partner with the Executive Chef to ensure culinary excellence, and implement strategies to meet the Club’s financial goals, including revenue growth and profitability. A focus on safety, regulatory compliance, and delivering a high caliber Member experience is essential to exceeding expectations and supporting the Club’s prestige

• Maintain exceptional member relations by creating a high-quality environment through staffing, programming, service operations, and maintenance. 
• Communicate with members individually and in groups to ensure the club exceeds their expectations. 
• Collaborate with the F&B team to develop and implement innovative ideas.
• Ensure service teams are trained to deliver exceptional service to create memorable moments for members, including interactive dining, table-side service, and promoting specialty items.
• Implement service recovery programs, ensuring staff is trained to handle and resolve member concerns effectively. 
• Create an excellent work environment centered on teamwork and mutual respect, focusing on member satisfaction, practicing the 3-steps of service, and meeting revenue objectives.
• Select, train, and develop a qualified service excellence staff that understands the importance of member satisfaction and retention/attrition. 
• Utilize performance review systems, cross-training, and developmental planning to foster career advancement for employees. 
• Implement specific training programs to ensure club staff consistently provides high-quality service and products to members.
• Conduct daily line-ups with the service team to review event details and menu items, holding weekly training sessions to reinforce standards. 
• Oversee front-of-house scheduling, ensuring labor targets align with the budget.
• Ensure all expense control systems are in place, closely monitor department expenses, and maintain proper revenue-to-payroll ratio. Utilize forecasting systems to anticipate needs. 
• Manage scheduling and time reporting for all service personnel, ensuring accuracy in hours worked and adherence to time management policies. 
• Complete scheduled inventories and ensure that proper administrative procedures are followed.
• Ensure compliance with federal, state, and local food sanitation and safety regulations. Stay informed of updated laws and guidelines, communicating these to the team.
• Conduct daily walkthroughs in all front-of-house areas to maintain standards of cleanliness, safety, and service.
• Support the Director of Food & Beverage in executing menus, promotions, and programs according to Club standards.
• Interact professionally with members and guests, accommodating changes and last-minute requests as needed.
• Success in this role is measured by maintaining high standards in service, cleanliness, and safety, while fostering strong employee relations and development. The Assistant Director supports the Food & Beverage Director in achieving annual sales and profitability goals across all front-of-house operations and ensures the club consistently exceeds member expectations through strong leadership and management

Required 
 

• A high school diploma or equivalent. 
• A minimum of 3 years of experience in Club management or related field within the Food & Beverage Industry.

Preferred 
 

• Bachelor's degree in a relevant field.
• Preferred certifications include Food Handlers, Alcohol Safety,, , TABC, and CPR.
• Must be comfortable handling highly confidential information, such as Member and employee data.
• Completion of all food & beverage online training modules: Service Training, Host Training, Bartender Training, Server Assistant Training, Banquet Server Training, Beverage Cart Attendant Training, Kitchen, Employee Training, F&B Refresh Training, Culinary Safety, Food Safety, and Alcohol Safety.
• Proficiency in computer skills including spreadsheet software, with strong leadership and effective communication skills