Credit Controller

Type of Job: Full-time, Permanent

Schedule: Monday to Friday from 09:00 am to 05:30 pm

Credit control with purpose – helping students stay on track, not just chasing debt.

The College of Naturopathic Medicine (CNM) is a leading training provider in natural health, known for our supportive, student‑focused approach.

We’re looking for a confident and organised Credit Controller to join our Finance team at Head Office.

This is not a typical collections role — you’ll work closely with students to manage payments in a supportive, structured way, while maintaining strong financial control.

What You’ll Be Doing

• Manage student accounts, ensuring payments are up to date
• Contact students by phone and email regarding outstanding balances
• Set up and monitor payment plans, balancing flexibility and financial responsibility
• Process payments and update records accurately in our systems
• Resolve account queries and issues, working with a calm, solution‑focused approach
• Work closely with Sales and Student Support teams to align on student situations
• Keep reports, notes, and records accurate, organised and compliant