Marketing and Communications Coordinator

The Corning Museum of Glass (CMoG) was established in 1951 by Corning Glass Works (now Corning Incorporated) as a gift to the nation commemorating the company’s 100th anniversary. CMoG is an independent not-for-profit museum dedicated to exploring a single material: glass. Welcoming more than 300,000 annual visitors from around the world, the Museum's campus is home to the world’s most comprehensive collection of glass, the world’s foremost library on glass, and one of the premier glassworking schools in the world.  CMoG was named by the New York Times among the U.S. museums to see for 2025, and Newsweek readers voted CMoG one of the Top 3 Best Art Museums in America.

Provide administrative services and project coordination to the Marketing and Communication (MarCom) department of the Corning Museum of Glass (Museum). Primarily responsible for supporting the Chief Marketing and Visitor Experience Officer (CMVEO). Provide support to the Chief Digital and Information Officer (CDIO), including calendar management, travel logistics, logistics, expense reports, and limited support for the Digital team. Serve as the primary point of contact for all constituents, both internal and external, on matters pertaining to marketing and communications. Support Graphic design production, photography and video capture, and website and email content generation.

· Serve as the first point of contact for Museum staff and the public for questions and information pertaining to marketing and communications and appropriately route and address inquiries.

· Proactively identify or anticipate issues and use judgement to resolve in a timely manner.*

· Organize and coordinate active calendars by scheduling all requested appointments and meetings for the CMVEO and CDIO. Schedule and organize meetings for the MarCom department and project teams.*

· Process expense reports for the CMVEO and CDIO. Create spreadsheets and PowerPoint presentations and perform other administrative tasks to assist the CMVEO as directed in a timely manner.*

· Manage MarCom accounting processes by creating POs, securing approvals, and processing invoices for received goods and services. Liaises with the Accounting department and vendors as needed.*

· Lead the processing and fulfillment of approved donation requests, including communications and delivery and updating the centralized database; coordinate mailings and shipments of giveaways.

· Maintain billboard and sandwich board calendars. Coordinate changes with stakeholders and vendors to implement seasonal changes.*

· Process and distribute weekly and monthly zip code reports and update spreadsheets in a timely manner. Prepare additional attendance reports as requested.

· Serve as the primary liaison with customer satisfaction survey market research firm. Keep an archive of Customer Survey Reports and distribute to stakeholders. Oversee survey updates, including graphic design changes and printing.*

· Serve as primary coordinator for the CMoG annual data repository, working to update, compile, analyze, and document year-over-year data across departments for institutional impact reports, surveys, and grant support.

· Maintain marketing print collateral inventory; serve as gatekeeper of inventory levels and coordinate distribution to vendors and outlets. Coordinate delivery and shipping of brochures.

· Order office supplies for the North Office staff, plus graphic design supplies. Manage deliveries as required. Serve as main contact for equipment vendors for North Offices; arrange services and training. Serve as Corning Aviation reservations liaison for North Office staff.

· Make travel arrangements and reservations for CMVEO and CDIO and coordinate special guest visits and media travel logistics.

The employee shall be fully acquainted with and comply with all safety policies and procedures of the Corning Museum of Glass.

· Support the Museum’s twice-annual membership magazine, Gather, by coordinating issue logistics; liaising with MarCom, Development, and contributors to ensure timely publication. Research and identify images for the publication.*

· Under the direction of the Social Media and Photography Specialist, capture and edit photography and short-form video for social media, web, and YouTube campaigns.*

· Provide moderation, video, and photography for livestreams

· Assist Graphic Design Production Manager with graphic design production process;

provide support on graphics projects as needed

· Work to accession photographs into Piction, as needed

· Support Marketing Manager in email marketing, website content management, and cross-departmental marketing plans, as needed

• Actively and intentionally support CMoG’s commitment to diversity, equity, accessibility, and inclusion.

• Actively support the Museum’s Development initiatives.

• Actively participate in MarCom team meetings and serve on matrix teams and Museum work groups, as appropriate.

• Associate’s degree in marketing or communications, or similar field, required. Bachelor’s degree desired.

• Minimum one (1) year experience in a similar role.

• Demonstrated proficiency with Microsoft Office applications and cloud services such as Microsoft 365; ability to learn new job-related software and services such as MS Teams, OneDrive, and Adobe Sign.

• Demonstrated photography, videography, and editing skills using Adobe Photoshop; experience using photography equipment.

• Demonstrated understanding of Adobe Creative Suite and familiarization with online collaborative project management systems such as Monday.com.

• Respect and exemplify the mission, vision, and values of the Corning Museum of Glass in all interactions with colleagues, staff, volunteers, and the public.

• Represent the Museum in a professional manner.

• Adhere to all prescribed organizational and departmental policies and procedures.

• Think creatively to identify and resolve problems.

• Excellent interpersonal skills; work effectively and professionally with people at all levels, including external stakeholders.

• Strong written and communication skills.

• Ability to manage multiple priorities and work well under the pressure of deadlines.

• Highly accurate, detail-oriented, and organized with a focus on follow-up.

• Work with limited direction and ambiguity; consistently communicate status.

• Respond to all levels of inquiry; handle all situations with tact and diplomacy.

• Professionally handle confidential materials and associated issues; maintain confidentiality.

• Work independently, as well as in a team; strong collaboration skills.

• Work on interdisciplinary teams.

• Some weekends and/or evenings are required, flexibility in hours necessary.

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Maintain confidentiality of information related to the Corning Museum of Glass and employees that may be encountered, either formally or informally, during the normal course of business.

The duties listed above are intended only as illustrations of the various types of work that may be performed and is not an inclusive summary of job duties and responsibilities. The omission of specific statements of duties or responsibilities does not exclude them from the position. This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the Corning Museum of Glass as the needs of the Museum and requirements of the job change.