Concierge - Service Attendant

We are seeking a Front Concierge/Service Attendant to perform concierge services and serves as a member of a self-directed team that through their combined efforts provides: an extraordinary greeting to residents, family, and visitors of The Mather; exceptional, efficient customer service of Front Desk Receptionist tasks, creative, positive planning and delivery of programming; safe, efficient and transportation. Creates meaningful moments in the lives of residents, visitors, and staff by demonstrating Nextraordinary behaviors.

And, as a Service Attendant, you’ll help create a seamless daily experience for residents by supporting Resident Engagement and Resident Services/Concierge through a wide range of hands‑on responsibilities—setting up and resetting rooms for programs and events (tables, chairs, furniture, décor/theme items), assisting with audio/visual set‑ups (movies, virtual meetings, presentations), completing room reservations and coordinating work orders, and responding promptly to radio requests. You’ll also support resident needs through well‑being checks and assistance with lockouts, while handling package and item delivery and serving as a back‑up to the concierge desk for break relief or unexpected coverage needs. Success in this role requires strong customer service, comfort using Microsoft Outlook, resident‑facing apps, and related work order/technology systems, and the ability to prioritize multiple demands in a fast‑moving environment.

• Plans, organizes, arranges, promotes and facilitates a variety of activity, social events and outings seven (7) days a week within and beyond the community, based upon the whole person comprehensive wellness model; ensure active program participation by assisting with promotion, monthly calendars, marketing and communication materials and sign-up and room preparation processes.
• Purchases tickets for trips and coordinates purchases with accounts payable and accounts receivable.
• Regularly seeks resident input to integrate into programming decisions; support resident–initiated activities/programming.
• Encourages and mentor volunteers; incorporate volunteers actively into programming of The Mather.
• Maintains high level of interaction and communication with residents/family and staff using intrinsic communication style; respond to resident requests for information; respond to resident feedback and address concerns in a timely and professional manner.
• Safely and efficiently transports residents in Mather vehicles; conduct safety checklist before each trip.
• Administrative duties to include typing menus, copying, collating, preparing directories, and producing work tickets in PM Worx program.
• Coordinates with Wellness and Fitness Coordinators, and Mather Institute on Aging staff, as well as Administrative Wizard on programmatic planning and implementation.
• Creates meaningful moments in the lives of residents, visitors, and staff by demonstrating Nextraordinary behaviors.
• Provides excellent customer service for residents and guests at the “first face” of The Mather:
• Greets residents and visitors and monitor building access.
• Receives and directs in-coming phone calls.
• Responds to resident requests for information; responds to resident feedback and addresses concerns in a timely, professional manner.
• Receives and catalogs resident packages; deliver packages.
• Provides transportation reservation service.
• Provides guest room reservations, check-in and check-out services.
• Maintains daily check log, service log and other pertinent records.

• Setting and resetting rooms for programs and events; including tables, chairs and miscellaneous furniture items; audio visual equipment and laptop computers as needed; decorative or theme items, etc.
• Assisting residents with lockouts and conducting well-being checks; analyzing the situation and subsequently addressing residents’ needs in a timely, professional manner and taking appropriate steps to ensure their safety and satisfaction.
• Carrying and delivering items and packages; delivering birthday balloons and cards from The Mather to our residents.
• Using Microsoft Outlook or other software as implemented, complete room reservations and coordinate work orders for assistance by other experience centers (such as building services, housekeeping and culinary services).
• Responds in a timely manner to radio requests requiring immediate attention.
• Functions as back-up to concierge desk staff to provide relief during break periods or in other emergency or unforeseen situations such as call offs or other unplanned absences.
• Completes daily check-in report. 
• Assisting Repriorment Services experience center with special events.
• Assist with audio/visual set ups such as movies, virtual meetings and presentations.

QUALIFICATIONS AND SKILLS

Required:

• Some college or equivalent experience.
• Experience working with older adults in leading programs and classes.
• Valid drivers’ license and excellent driving record.
• Ability to multi-task.
• Excellent customer service skills.
• Ability to utilize MS Outlook and work order software systems.
• Ability to prioritize and organize multiple demands on time and projects.

The Mather is a Life Plan Community for those age 62 and better located in Evanston, Illinois, close to the charming downtown district and an abundance of public transportation. The Mather includes 240 independent living apartment homes, as well as assisted living, memory care, long-term care, and rehabilitation services, along with multiple restaurants, a fitness center, art studio, gardens, and more.

The Mather is located at 425 Davis Street in Evanston.

Based in Evanston, Illinois, Mather is a unique, non-denominational, not-for-profit organization founded in 1941. Dedicated to developing and implementing Ways to Age Well^SM, we create programs, places, and residences for today’s young-at-heart older adults. Mather has received a national certification as a Great Place to Work^®, and has been selected as a Nation’s Best and Brightest in Wellness Award recipient four years in a row.

Mather is an equal opportunity/affirmative action employer committed to an inclusive workforce. Candidates will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic under applicable law.